CHERIE LYN VALERA-ZAMORA
SENIOR SALES MANAGER
Caloocan City
Summary
Experienced leader with strong focus on team collaboration and delivering results. Adept at managing operations, driving process improvements, and fostering positive work environment. Known for adaptability and reliability in meeting changing needs. Skilled in strategic planning, staff development, and performance management.
Overview
17
17
years of professional experience
Work History
Department Manager - Babies
Nursery Care Corporation
05.2023 - 05.2024
- 1. Executed strategies to consistently meet or exceed sales targets.
- 3. Ensures execution of measures to reduce merchandise losses and improve profitability
- 3. Ensure execution of measures to reduce merchandise losses and improve profitability
- 6. Ensures execution and efficiency of appropriate training for staff that will improve performance and increase productivity.
- 5. Ensure availability of items at all times such as, “Basic never out items.'
- 6. Ensure execution and efficiency of appropriate training for staff that will improve performance and increase productivity.
- 7. Ensure that the established measures to reduce operational problems are put in effect.
Boutique Manager
Footwear Specialty Retailers, Inc.
08.2015 - 02.2022
- 1. Manages the overall operations of the branch; leads in supervising the store operations including the Cashiers, Sales Consultants, and employees assigned in the store
- Ensured accurate promotions aligned with company's standards and maintained exceptional store condition and visual merchandising standards
- 4. Recruit, coach, counsel, discipline and train employees
- 2. Ensure promotions are accurate and in tune with company's standards, maintain outstanding store condition and visual merchandising standards
- 3. Prepares daily, weekly, monthly sales report
- 5. Maintain inventory and ensure items are in stock
- 7. Help, drive, motivate and encourage retail sales staff to achieve sales targets Handle customer complaints, issues, and questions; ensure high levels of customer satisfaction through excellent service
- Reported on buying trends and customer needs, proposing innovative ideas to enhance market share
- 9. Conduct personnel performance appraisals to assess training needs and build career paths
Store Supervisor
Elro Retail Corporation
07.2013 - 10.2013
- 1. Managed store operations by monitoring inventory levels, organizing staff schedules, and delivering performance reports to enhance operational insight
- 2. Procured stock, managed staff, and organized meetings to facilitate effective communication and ensure smooth store operations
- Directed daily operations to enhance store efficiency and customer satisfaction.
- Mentored team members, fostering skill development and improving overall performance.
- Implemented inventory management systems, reducing stock discrepancies and enhancing accuracy.
Customer Service Supervisor
Mandurriao Star, Inc.
01.2013 - 06.2013
- 1. Oversaw and assessed customer service staff activities, providing regular performance feedback to enhance service quality
- 2. Prioritized, assigned, and evaluated work of Customer Service Representatives to ensure effective customer support
- Supervised daily customer service operations to ensure high-quality support and satisfaction.
- Trained and mentored team members on best practices for effective customer engagement.
- Implemented process improvements that enhanced response times and issue resolution efficiency.
Universal Customer Service Representative
Bayan Telecommunications, Inc.
06.2009 - 10.2011
- Led team to enhance operational workflows, ensuring efficient service delivery and customer satisfaction.
- Developed training programs to improve staff performance and streamline nursery operations.
- Implemented inventory management system, optimizing resource allocation and reducing waste.
- Oversaw scheduling processes, balancing staff availability with operational demands for optimal efficiency.
Bank Teller
Philippine Business Bank
07.2007 - 08.2008
- Analyzed departmental performance metrics, identifying improvement opportunities to drive strategic initiatives.
- Fostered collaborative environment among staff, promoting teamwork and effective communication across departments.
- Directed implementation of health and safety protocols, ensuring compliance with industry regulations and standards.
- Evaluated vendor relationships, negotiating contracts to secure favorable terms and enhance service quality.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
Bachelor of Science - Computer Science
The University of Manila
Manila City03-2005
Skills
Inventory management
Customer service
Sales development
Merchandise planning
Loss prevention
Retail operations management
Staff training
Performance management
Sales reporting
Visual merchandising
Timeline
Department Manager - Babies
Nursery Care Corporation
05.2023 - 05.2024
Boutique Manager
Footwear Specialty Retailers, Inc.
08.2015 - 02.2022
Store Supervisor
Elro Retail Corporation
07.2013 - 10.2013
Customer Service Supervisor
Mandurriao Star, Inc.
01.2013 - 06.2013
Universal Customer Service Representative
Bayan Telecommunications, Inc.
06.2009 - 10.2011
Bank Teller
Philippine Business Bank
07.2007 - 08.2008
Bachelor of Science - Computer Science
The University of Manila