Cherie Desire Morabor
Tacloban City, Province of Leyte
Summary
I am a dynamic Retail Store Specialist with a proven track record at Smart Communications, Inc. for 6 years. I excel in enhancing customer engagement and boosting sales through expert cash handling and sales expertise.
Skilled in processing payment transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Overview
8
8
years of professional experience
1
1
Certification
Work History
RETAIL STORE SPECIALIST
SMART COMMUNICATIONS, INC.
10.2018 - Current
- Managed cash registers accurately during busy periods while maintaining a friendly demeanor under pressure.
- Performed cash and card transactions to complete customer purchases.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Analyzed and reconciled sales data to identify trends and adjust inventory orders accordingly, maximizing profitability.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Relations Associate
Mirof Resources
11.2016 - 12.2017
- Developed strong rapport with repeat customers through regular follow-ups on previous issues or inquiries.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Arts - IN MASS COMMUNICATION
ASIAN DEVELOPMENT FOUNDATION COLLEGE
03-2015
High School Diploma -
HOLY NAME ACADEMY
03-2010
Skills
- Experienced in handling payments, cash registers and reconciling sales data
- Strong verbal and written communication skills making me able to communicate properly with clients
- Good at processing data and files, keeping records and tabulations
- Has the ability to work under pressure and even go out of my way sometimes to complete some task and assist clients
- Able to achieve team's monthly target for sales and even deliver good customer service experience for clients
- Has the ability to discuss billing interpretation in an easy way that clients can understand
Certification
INTERNSHIP AT TV 5 CEBU
RADYO 5 101.9 NEWS FM CEBU
BOMBO RADYO TACLOBAN
STUDENT MEDIA YOUTH LEAGUE: THE NEW OPIATE OF THE MASSES
MEDIA: A CATALYST TO CHANGE
CREATIVE WRITING AT A TIME OF CRISIS FORUM
GLOBAL COMMUNICATION TRAINING
Additional Information
REFERENCES
VIVIAN O. ROMANO
SENIOR ASSOCIATE/MEDIA PAYABLES
09477563146
FATIMA R. MORABOR
UNIT MANAGER OF PRULIFE UK'
09084904987
Timeline
RETAIL STORE SPECIALIST
SMART COMMUNICATIONS, INC.
10.2018 - Current
Customer Relations Associate
Mirof Resources
11.2016 - 12.2017
High School Diploma -
HOLY NAME ACADEMY
Bachelor of Arts - IN MASS COMMUNICATION
ASIAN DEVELOPMENT FOUNDATION COLLEGE
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