Cherade Schierholz
Davao City
Summary
Experienced leader skilled in project evaluation and team support, with a track record of delivering quality service and ensuring customer satisfaction.
I work with faith, honesty and loyalty to achieve success.
Overview
21
21
years of professional experience
Work History
Project Supervisor / Account Executive
Happy Sourcing LLC
07.2021 - 03.2023
- Conduct prayer, huddles, brief coaching, acknowledgements, reminders before the shift begins.
- Supervise call center teams, monitors performance, and ensure quality service for healthcare and shipping company client.
- Keep the leads updated in the goggle sheet.
General Manager, Project Supervisor, QA Support
AB Outsourcing Services
10.2020 - 12.2020
- Manage call center operations, team performance, handled recruitment and termination.
- Led projects, organize teams ensured on time completion.
- Seek out more projects.
- Monitor live calls to ensure quality standards are met, provide feedback to agents and help improve customer interactions.
Nursery Owner
Happy Plants / Self Employed
10.2019 - 10.2020
- Own and operate a home based nursery, selling plants and herbs to customers.
- Stayed updated on nursery trends and provided advice to customers.
- Distributed customer help information on care for nursery products, watering and sun needs.
- Posted care tips for nursery products, including watering and sunlight needs, on our business' social media.
General Manager of Operations, Quality Assurance
Helpsourcing Inc.
11.2014 - 02.2018
- Led operations and planning to drive consistent business growth each year.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Trained, coached and mentored staff to support smooth adoption of project changes.
- Conducted interviews, screened candidates and assisted in the hiring process to find the best talent for the company.
- Ensured employees' government benefits were properly managed.
- Assisted sales agents by handling complex customer inquiries and resolving complaints.
- Monitor live calls to ensure quality standards are met, provide feedback to agents and help improve customer interactions.
- Traveled occasionally to oversee employees and provide mentorship on the project.
Outbound Sales Agent
Marketing Avenues
11.2013 - 11.2014
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Set up appointments with interested customers according to schedule availability.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Provided information about available services, membership details, and purchase advantages.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Market Researcher
SSI / Opinionology
01.2012 - 11.2013
- Gathering information through surveys and questionnaires to understand consumer opinions, market trends and obtain real time insights from target demographic.
- Ensuring the accuracy and reliability of collected data by maintaining standards throughout the research process.
Secretary / Telephone Operator
Philippine Ports Authority PDO Southern Mindanao
11.2009 - 01.2012
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
Singer
Grand Regal Hotel
03.2002 - 06.2009
Education
Bachelor of Arts - Mass Communication
Holy Cross of Davao College
Davao CitySkills
- Project evaluation
- Meeting facilitation
- Team motivation
- Task delegation
Hobbies
I have a passion for playing volleyball, singing and gardening. Volleyball keeps me active and teaches me teamwork, singing helps me express myself and relax, while gardening allows me to connect with nature and unwind.
Timeline
Project Supervisor / Account Executive
Happy Sourcing LLC
07.2021 - 03.2023
General Manager, Project Supervisor, QA Support
AB Outsourcing Services
10.2020 - 12.2020
Nursery Owner
Happy Plants / Self Employed
10.2019 - 10.2020
General Manager of Operations, Quality Assurance
Helpsourcing Inc.
11.2014 - 02.2018
Outbound Sales Agent
Marketing Avenues
11.2013 - 11.2014
Market Researcher
SSI / Opinionology
01.2012 - 11.2013
Secretary / Telephone Operator
Philippine Ports Authority PDO Southern Mindanao
11.2009 - 01.2012
Singer
Grand Regal Hotel
03.2002 - 06.2009
Bachelor of Arts - Mass Communication
Holy Cross of Davao College
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