Cheny Fantilanan
Customer Service Representative
Iloilo City
Summary
I am Cheny Fantilanan, Senior Customer Care Representative with 3 years of experience in BPO Industry. Worked under pressure and shows determination to accomplish given tasks.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Care Representative / Trainer
iQor Philippines
01.2022 - Current
- Handle escalated calls from experts
- Help experts improve communications skills and guide them with their product knowledge
- Conduct classroom Training for New Hires to learn about our Product and Processes
- Practice New Hires on their Call Handling Skills
Customer Service Representatives
Nearsol Ph
01.2021 - 01.2022
- Handles bill dispute and collections
Customer Service Representative
Eperformax Roxas
01.2020
- Handles Financial account inquiry and disputes
Education
Capiz State University - Main Campus
Secondary -
Manuel Luis Quezon NHS - Dumalag Central NHS
01.2019
Secondary -
Manuel Luis Quezon NHS - Dumalag Central NHS
01.2017
Secondary -
Dumalag Central School
01.2013
Skills
- Ability to work harmoniously with people
- Good in analytical and critical thinking skills
- Knowledge of the procedure and techniques essential in the performance of a specific task, Concept of service operation
- Good leadership and management skills
- Computer Literate
Position
Title: Customer Service Representative
Certification
Top 1 Mentor for Q2 - 2023
Timeline
Senior Care Representative / Trainer
iQor Philippines
01.2022 - Current
Customer Service Representatives
Nearsol Ph
01.2021 - 01.2022
Customer Service Representative
Eperformax Roxas
01.2020
Capiz State University - Main Campus
Secondary -
Manuel Luis Quezon NHS - Dumalag Central NHS
Secondary -
Manuel Luis Quezon NHS - Dumalag Central NHS
Secondary -
Dumalag Central School
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