CHENNEY MARIE ALCONGA
Assistant Restaurant Manager
Pasig, Metro Manila
Summary
Sharp Assistant Restaurant Manager focused on increasing patronage and boosting revenues. Offering exemplary food safety skills and team development skills.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
Work History
Collection Customer Experience Executive
Probe CX
- 1 2024
- Manage handling customer inquiries and to collect payments from our clients with past due balance
- Responsible in reviewing customer account to determine overdue payments, processing on-time payments.
Shift Manager
Epicurean Partners and Exchange Inc.
01.2022 - 01.2024
- Responsible for recruitment and training programs
- Providing strong communication, customer service skills, and marketing skills to collaborate with direct companies for parties and bulk orders and also responsible for food and non-food ordering and inventory.
Customer Service Representative
Ibex Global
01.2021 - 01.2022
- Manage to maintain a positive, empathetic, and professional attitude towards customers
- Responding promptly to customer inquires, communicating through various channels and handling and resolving complaints.
Collections Customer Service Representative
Sykes Asia Inc.
01.2020 - 01.2021
- Responsible for monitoring accounts on a daily basis, Identifying outstanding accounts receivables, processing payments, Responsible for contacting clients and discussing overdue payments and too update account status records.
Assistant Restaurant Manager
ALN Group of Companies
01.2018 - 01.2020
- Responsible for sales and marketing our products and services by adding awareness in our area
- Manage to maintain 37% target for food and paper cost by providing high quality training programs and accurate monitoring of stocks
- Responsible for pay roll, scheduling and resolving complaints.
Education
Bachelor of Science in Food Service and Institutional Management -
Universidad De Sta. Isabel
01.2013 - 04.2017
Business Management - undefined
St. Louise de Marillac School
01.2009 - 04.2013
Skills
Staff Training and Development
Timeline
Shift Manager
Epicurean Partners and Exchange Inc.
01.2022 - 01.2024
Customer Service Representative
Ibex Global
01.2021 - 01.2022
Collections Customer Service Representative
Sykes Asia Inc.
01.2020 - 01.2021
Assistant Restaurant Manager
ALN Group of Companies
01.2018 - 01.2020
Bachelor of Science in Food Service and Institutional Management -
Universidad De Sta. Isabel
01.2013 - 04.2017
Business Management - undefined
St. Louise de Marillac School
01.2009 - 04.2013
Collection Customer Experience Executive
Probe CX
- 1 2024
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