Summary
Overview
Work History
Education
Skills
Timeline
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CHENNA GRACE FLORA

P4, Patin-ay, Prosperidad, Agusan Del Sur

Summary

  • Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
  • Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
  • Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist

PERA MULTIPURPOSE COOPERATIVE
01.2022 - 06.2025
  • Managed front desk operations, ensuring efficient guest check-in and check-out processes.
  • Coordinated scheduling for appointments and meetings, optimizing staff availability and resource use.
  • Maintained accurate records of visitor logs and inquiries to enhance service delivery efficiency.
  • Assisted in resolving customer inquiries and issues promptly, improving overall client satisfaction.
  • Implemented filing systems for documentation, streamlining access to essential information for team members.
  • Monitored office supplies inventory, facilitating timely reordering to prevent operational disruptions.
  • Developed standard operating procedures for daily tasks, enhancing consistency in service delivery.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Collected room deposits, fees, and payments.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Admin and Finance Assistant

Winrock International
02.2017 - 12.2020
  • Managed financial documentation and reporting processes to ensure compliance with organizational standards.
  • Assisted in budget preparation by gathering and analyzing financial data across multiple departments.
  • Collaborated with cross-functional teams to streamline invoice processing and improve efficiency.
  • Conducted regular audits of financial records to maintain accuracy and identify discrepancies.
  • Led initiatives to optimize workflow processes, resulting in reduced turnaround times for financial approvals.
  • Supported the finance team by processing invoices and expense claims promptly and accurately.
  • Helped reconcile bank statements and accounts and maintain accuracy and current records.
  • Assisted with preparation of monthly financial statements and reports to inform management.
  • Processed daily financial transactions in support of finance team objectives.

Education

Bachelor of Science - ENTREPRENEURIAL MARKETING

MINDANAO STATE UNIVERSITY
Marawi City, Province Of Lanao Del Sur, Philippines
06-2016

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Data entry
  • Team collaboration
  • Scheduling
  • Administrative skills
  • Office organization
  • Hospitality services

Timeline

Front Desk Receptionist

PERA MULTIPURPOSE COOPERATIVE
01.2022 - 06.2025

Admin and Finance Assistant

Winrock International
02.2017 - 12.2020

Bachelor of Science - ENTREPRENEURIAL MARKETING

MINDANAO STATE UNIVERSITY

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CHENNA GRACE FLORA