CHENNA GRACE FLORA
Prosperidad, Province Of Agusan Del Sur
Summary
Dynamic professional with extensive experience as a Front Desk Receptionist at PERA MICRO HOTEL & EVENTS PLACE, excelling in customer service and cash handling. Proven ability to enhance guest satisfaction and streamline operations, while maintaining meticulous attention to detail and effective time management.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
PERA MICRO HOTEL & EVETS PLACE
12.2021 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Assisted in increasing hotel occupancy rates through proficient handling of reservations and room assignments.
ADMIN & FINANCE ASSISTANT
WINROCK INTERNATIONAL
02.2017 - 02.2021
- Supported the finance team by processing invoices and expense claims promptly and accurately.
- Assisted with preparation of monthly financial statements and reports to inform management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Education
Bachelor of Science - ENTREPRENEURIAL MARKETING
MINDANAO STATE UNIVERSITY - MARAWI CITY
Marawi City, Province Of Lanao Del Sur, Philippines08-2016
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
Additional Information
PROFESSIONAL REFERENCE:
1. REY MICHAEL ANGELO CUIZON
FOOD & BEVERAGE SUPERVISOR
WATER FRONT INSULAR HOTEL
0945-445-6825
2. LUCILA ALAQUE
GENERAL MANAGER
PERA MICRO HOTEL & EVENTS PLACE
0975-102-6028
3. JADE VISTAS
HOUSEKEEPING MANAGER
THE ROYAL MANDAYA HOTEL
0963-574-3646
Timeline
Front Desk Receptionist
PERA MICRO HOTEL & EVETS PLACE
12.2021 - Current
ADMIN & FINANCE ASSISTANT
WINROCK INTERNATIONAL
02.2017 - 02.2021
Bachelor of Science - ENTREPRENEURIAL MARKETING
MINDANAO STATE UNIVERSITY - MARAWI CITY
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