Chenette De Ubago Dagooc

• Served as Senior Project Manager and Head of Content Development, overseeing product development, content strategy, and day-to-day operations across multiple teams.
• Directed project planning, execution, and delivery by building scalable systems and processes that streamlined workflows and improved efficiency company-wide.
• Led and mentored a cross-functional content development team, delegating tasks effectively and ensuring high-quality output across newsletters, campaigns, and digital products.
• Implemented project management tools such as ClickUp to monitor progress, allocate resources, and improve accountability within the team.
• Enhanced project delivery timelines by strengthening communication channels between development, operations, and content teams.
• Oversaw HR responsibilities including onboarding, training, and performance management to build a cohesive, high-performing team.
• Championed effective leadership strategies that fostered collaboration, improved productivity, and drove successful project completions.

• Served as Operations Manager and Integrator, building systems and processes that streamlined office functions and improved overall efficiency.
• Oversaw daily operations and delegated tasks effectively, ensuring smooth workflows and accountability across the team.
• Onboarded and trained new team members, embedding clear SOPs and standards to maintain consistency and performance.
• Successfully removed the CEO from day-to-day operations by implementing scalable processes and enforcing company-wide accountability.
• Conducted regular performance reviews, identifying gaps and creating action plans that elevated team performance.
• Supervised operations staff and enforced compliance with company policies and procedures, maintaining operational discipline.
• Developed and executed strategies that enhanced client experience and improved customer satisfaction scores.
• Conducted weekly team meetings to strengthen collaboration, enhance productivity, and keep performance aligned with company objectives.

• Managed daily operations, schedules, and office functions while building systems and SOPs that streamlined workflows and reduced the CEO’s involvement in day-to-day management.
• Onboarded and trained new clients and team members, ensuring consistency, accountability, and minimal communication issues.
• Directed team and project management activities, overseeing task delegation, client communications, and account management to ensure timely and high-quality project delivery.
• Supported digital marketing initiatives including email campaigns, Loom outreach, and content syndication, contributing to increased client engagement and lead generation.

• Oversaw Online Business Management and Project Management for teams of 5–20, preparing weekly and monthly reports and monitoring KPIs to ensure performance.
• Managed day-to-day project responsibilities, creating detailed timelines and schedules to keep deliverables on track.
• Acted as the main liaison between clients and internal teams, ensuring clear communication and alignment throughout projects.
• Collaborated closely with designers and developers to manage scope, requirements, and successful website builds.
• Assigned and supervised support tasks, providing clear updates to clients and maintaining high service standards.
• Ensured expectations and deliverables were consistently met while proactively addressing additional project needs.

• Effectively manages all projects assigned by manager and/or coordinators.
• Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Performs other related duties as assigned.

• Served as the CEO’s right hand, managing a 20+ member team and overseeing digital marketing, project execution, and daily operations.
• Built scalable systems and processes, prepared weekly and monthly KPI reports, and implemented accountability measures that improved performance and efficiency.
• Hired, trained, and onboarded new employees, doubling the team size and strengthening company capacity during a period of rapid growth.
• Directed cross-functional projects, liaising between clients, designers, and developers to deliver high-quality websites and digital campaigns on time and within scope.
• Led digital marketing and automation efforts including ActiveCampaign workflows, WordPress development, and quality assurance, ensuring consistent delivery of high-standard outputs.

Delivered project management, team coordination, and operational support for a diverse portfolio of digital marketing and web development companies, including Killer Sales Design, Niche Profit Classroom, WDTMedia Inc., YummyWeb.com, Success on the Internet Ltd., Kingpin SEO Agency, and My Business Genie.