CHENEE ANNE CORTEZ
CUSTOMER SERVICE ASSOCIATE
2149 OROQUIETA ROAD, STA.CRUZ,MANILA
Summary
Hardworking Customer Service Representative with 2 years of experience working with retail sales. Trained in project and time management with extensive knowledge of Back office and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Customer Service Associate
CONCENTRIX
STA.CRUZ MANILA, METRO MANILA
08.2018 - Current
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Entered customer interaction details in MAINFRAME to track requests, document problems and record solutions offered.
Education
Bachelor of Science - CUSTOMS ADMINISTRATION
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC
PENABLANCA, CAGAYAN VALLEY 06.2014 - 05.2018
Skills
Non-voice Support
Complaint resolution
Order fulfillment
Customer service
Retail store support
Written Communication
Fraud investigations
Fraud detection
Fraud claims handling
Customer support
Import management
Document preparation
Computer proficiency
LICENSE CUSTOMS BROKER
LICENSE NO. 12425
EXAMINATION DATE: November 20-21, 2019
Timeline
Customer Service Associate
CONCENTRIX
08.2018 - Current
Bachelor of Science - CUSTOMS ADMINISTRATION
INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC
06.2014 - 05.2018