Chelyn Tolentino
Daanbantayan, Province Of Cebu
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, goal oriented and sales driven individual. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Sales Advisor
Concentrix CVG Philippines, Inc.
04.2022 - 04.2023
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
Customer Service Associate II
FIS Global Solutions Phil., Inc.
10.2021 - 04.2022
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Store Operations Manager
Prince Retail Group Of Companies
01.2020 - 08.2021
- Increased sales with effective staff training and development programs, ensuring excellent customer service.
- Evaluated sales data and trends to identify opportunities for growth, implementing targeted marketing campaigns accordingly.
- Worked closely with the human resources department on hiring decisions to attract top talent for key roles within the store team.
- Developed strong relationships with vendors to negotiate favorable terms, achieving cost savings and timely deliveries.
Store Manager
Skechers Philippines
07.2016 - 07.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Restaurant Manager
Mang Inasal Philippines Inc.
11.2014 - 05.2016
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Conducted regular meetings with staff to discuss performance and address any issues.
Technical Support Assistant
SSI Dynata Cebu
01.2014 - 08.2014
- Assisted in the implementation of new systems or software rollouts, ensuring minimal disruption to business operations.
- Continually assessed service desk processes for areas of improvement, implementing necessary changes to optimize efficiency and effectiveness.
- Maintained a high level of professionalism and discretion when dealing with sensitive or confidential information, ensuring client trust and satisfaction.
- Basic troubleshooting of users.
Customer Care Executive
Tech Mahindra (VCustomer)
10.2013 - 01.2014
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Communicated with customers to identify needs and expectations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Science - Hospitality Management - Food & Beverage
University of San Jose-Recoletos
Corner P. Lopez And Magallanes Streets, Cebu City03.2013
Skills
- Sales background
- Objection handling
- Building rapport
- Persuasion techniques
- Sales Strategies
- Customer service experience
- Upselling strategies
- Cross-selling services
- Performance Tracking
- Interpersonal communication skills
- Sales strategy development
- Customer Needs Assessment
- Complex Problem-Solving
- Product and Service Sales
- Sales expertise
- Closing Techniques
- Retention Strategies
- Operations Support
- Technical diagnosis
- Document processing
- Technical Guidance
Accomplishments
- Top performer for Quarter 4 of 2023, Concentrix CVG Philippines Inc.
- Top performer of January 2024 (114.76% BSC), Concentrix CVG Philippines Inc.
- Tope performer of December 2023 (115.87% BSC), Concentrix CVG Philippines Inc.
- Winner Circle of 2023, Concentrix CVG Philippines Inc.
- National Winner, TOP SALES STORE, Skechers Philippines Inc.
Timeline
Sales Advisor
Concentrix CVG Philippines, Inc.
04.2022 - 04.2023
Customer Service Associate II
FIS Global Solutions Phil., Inc.
10.2021 - 04.2022
Store Operations Manager
Prince Retail Group Of Companies
01.2020 - 08.2021
Store Manager
Skechers Philippines
07.2016 - 07.2019
Assistant Restaurant Manager
Mang Inasal Philippines Inc.
11.2014 - 05.2016
Technical Support Assistant
SSI Dynata Cebu
01.2014 - 08.2014
Customer Care Executive
Tech Mahindra (VCustomer)
10.2013 - 01.2014
Bachelor of Science - Hospitality Management - Food & Beverage
University of San Jose-Recoletos
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