Chelsea Lizette Reyes
Lipa City
Summary
Dynamic professional with a proven track record, excelling in customer relations and team collaboration. Skilled in problem-solving and invoicing, I enhanced client satisfaction through effective training and streamlined processes, achieving significant improvements in operational efficiency. Adaptable and detail-oriented, I thrive in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Admin / Triage
Maverick Infosec Solutions Ltd.
Remote
01.2023 - Current
- Assisted in preparing monthly financial statements and reports for management review.
- Coordinated with vendors to resolve discrepancies and improve payment processes.
- Conducted regular audits of financial transactions to enhance accuracy and compliance.
- Trained and mentored new dispatch personnel on systems and protocols.
- Analyzed client feedback to identify service improvement opportunities, enhancing overall client experience.
Assistant Manager
Apex 365
Remote
07.2021 - 01.2023
- Led team in enhancing customer service protocols to improve overall client satisfaction.
- Developed training materials to onboard new staff and improve operational efficiency.
- Streamlined inventory management processes, reducing discrepancies and improving accuracy.
- Coordinated cross-departmental projects to ensure alignment with strategic objectives.
Customer Service Representative
Teletech - Robinsons Place Lipa
Remote
01.2020 - 06.2022
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Provided training and mentorship to new team members, enhancing onboarding experience and team performance.
- Streamlined processes to improve response times, resulting in increased customer satisfaction ratings.
- Analyzed customer feedback to identify trends and recommend improvements to services offered.
Supervisor
Results Companies
Lipa City, Province Of Batangas, Philippines
05.2014 - 12.2019
- Supported team in daily operations, ensuring adherence to safety protocols and quality standards.
- Assisted in training new staff on operational procedures and equipment usage.
- Contributed to maintaining inventory accuracy through routine checks and updates.
- Collaborated with team members to optimize workflow efficiency during peak hours.
- Implemented corrective actions for minor issues to minimize disruptions in service delivery.
- Participated in team meetings, providing input on process improvements and operational challenges.
- Engaged with customers to address inquiries and enhance overall satisfaction levels.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
Bachelor of Science -
Batangas State University
Lipa City, Province Of Batangas, Philippines03-2013
Skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Multitasking Abilities
- Critical thinking
- Calm under pressure
- Invoicing and collections
- Troubleshooting
- Sales expertise
- Customer relations
Timeline
Admin / Triage
Maverick Infosec Solutions Ltd.
01.2023 - Current
Assistant Manager
Apex 365
07.2021 - 01.2023
Customer Service Representative
Teletech - Robinsons Place Lipa
01.2020 - 06.2022
Supervisor
Results Companies
05.2014 - 12.2019
Bachelor of Science -
Batangas State University