Chele She Galvez
Cagayan De Oro, Province Of Misamis Oriental,MSR
Summary
Proven problem-solver and customer service expert, I've significantly enhanced client satisfaction and loyalty at Teleperformance, evidenced by a 60% promoter rise. As a Freelance Artist and Customer Service Representative, I excel in teamwork, adaptability, and maintaining professionalism under pressure, showcasing my ability to meet and exceed employer expectations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Food Delivery Assistant position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Freelance Artist
Self-employeed
Cagayan De Oro, Province Of Misamis Oriental (Remote)
03.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strict to meet client deadlines; gained a boost of regular student clients that needs help with their projects.
Customer Service Representative
Teleperformance
Cagayan De Oro, Province Of Misamis Oriental
03.2023 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business and 60% promoter rise.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Science - Information Technology
University of Science And Technology
Cagayan De Oro06.2024
High School Diploma -
Informatics Mindanao Institute
Cagayan De Oro07.2022
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Flexible and Adaptable
- Problem-solving abilities
Timeline
Customer Service Representative
Teleperformance
03.2023 - 08.2023
Freelance Artist
Self-employeed
03.2020 - Current
Bachelor of Science - Information Technology
University of Science And Technology
High School Diploma -
Informatics Mindanao Institute