Results-driven with strengths in assessing Customer needs and providing tailored solutions. Excellent negotiation skills with solid history of exceeding client expectations. Demonstrates passion for building long-term customer relationships.
Hi, I’m
Chelcy Tupas
Iloilo CIty
Summary
Overview
6
years of professional experience
Work History
Send Me a Pro
Sales & Customer Support
02.2025 - Current
Job overview
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Communicated with potential clients to understand requirements and preferences.
- Schedules in-house visit for handyman to do an estimate or a job.
- Creates proposal estimates/invoice.
Stynt
Sales Development Representative/ Recruiter
11.2024 - 01.2025
Job overview
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Maintained high level of product knowledge through continuous learning, ensuring accurate representation of features to clients.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- 60 outbound calls per day
Flagship One, Inc.
Account Manager
04.2024 - 11.2024
Job overview
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Developed tailored solutions, enhancing client engagement and retention.
- Increased client satisfaction by cultivating strong relationships and understanding client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Wilfred Knight
Appointment Setter
07.2024 - 09.2024
Job overview
- Communicated with potential clients to understand requirements and preferences.
- Handled client inquiries and provided information about services offered.
- Coordinated with team members to align on client needs and availability.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
Chiromatchmaker
Recruitment Staff/CA Sifter
12.2023 - 03.2024
Job overview
- Liaised with management and other departments to maintain smooth operations.
- Streamlined office operations by organizing filing systems, managing schedules, and maintaining accurate records.
- Collected, arranged, and input information into database system.
Haulla Waste Management
Lead Generation/Business Development
07.2023 - 10.2023
Job overview
Simple.biz
Appointment Setter
01.2023 - 06.2023
Job overview
- Communicated with potential clients to understand requirements and preferences.
- Handled client inquiries and provided information about services offered.
- Conducted research to identify new leads and opportunities for appointments.
- Set appointments with salespeople and potential customers.
AirBnb
Short Term Rental/Airbnb Customer Support
03.2023 - 05.2023
Job overview
Asurion Philippines
Technical Support Expert With Sales
11.2021 - 12.2022
Job overview
- Enhanced customer satisfaction with prompt and accurate solutions to their technical concerns.
- Reduced call-back rates by providing clear instructions and comprehensive resolutions to customers'' issues.
- Resolved complex technical issues by utilizing diagnostic tools and troubleshooting procedures.
- Maintained detailed documentation of all troubleshooting steps, customer interactions, and resolutions to ensure efficient knowledge transfer among peers.
Inspiro-Relia Company
Customer Service Associate
01.2021 - 09.2021
Job overview
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Nearsol Philippines
Customer Service Representative (Billing/Customer Service Collection
09.2019 - 11.2020
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Central Philippine University (CPU) 2016-2019Iloilo City, Province Of Iloilo, Philippines
Bachelor of Arts from POLITICAL SCIENCE
03-2019
University Overview
Central Philippine University (CPU) 2014-2016Iloilo City, Province Of Iloilo, Philippines
Some College (No Degree) from PSYCHOLOGY
01-2016
University Overview
University Of Iloilo (UI)Iloilo City, Philippines
High School Diploma
03-2014
University Overview
Skills
- CRM software
- Lead generation
- Analytical skills
- Business development
- Upselling techniques
- Account management
- Order processing
- Time management abilities
- Interpersonal skills
- Customer engagement
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Multitasking
- Attention to detail
- Teamwork and collaboration
- Salesforce proficiency
- CRM tracking
Timeline
Sales & Customer Support
Send Me a Pro
02.2025 - Current
Sales Development Representative/ Recruiter
Stynt
11.2024 - 01.2025
Appointment Setter
Wilfred Knight
07.2024 - 09.2024
Account Manager
Flagship One, Inc.
04.2024 - 11.2024
Recruitment Staff/CA Sifter
Chiromatchmaker
12.2023 - 03.2024
Lead Generation/Business Development
Haulla Waste Management
07.2023 - 10.2023
Short Term Rental/Airbnb Customer Support
AirBnb
03.2023 - 05.2023
Appointment Setter
Simple.biz
01.2023 - 06.2023
Technical Support Expert With Sales
Asurion Philippines
11.2021 - 12.2022
Customer Service Associate
Inspiro-Relia Company
01.2021 - 09.2021
Customer Service Representative (Billing/Customer Service Collection
Nearsol Philippines
09.2019 - 11.2020
Central Philippine University (CPU) 2016-2019
Bachelor of Arts from POLITICAL SCIENCE
Central Philippine University (CPU) 2014-2016
Some College (No Degree) from PSYCHOLOGY
University Of Iloilo (UI)
High School Diploma
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Personal Information
Personal Information
- Date of Birth: 04/08/98
- Nationality: Filipino
- Marital Status: Single