Chelcy Tupas
Iloilo CIty
Summary
Results-driven with strengths in assessing Customer needs and providing tailored solutions. Excellent negotiation skills with solid history of exceeding client expectations. Demonstrates passion for building long-term customer relationships.
Overview
6
6
years of professional experience
Work History
Sales & Customer Support
Send Me a Pro
02.2025 - Current
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Communicated with potential clients to understand requirements and preferences.
- Schedules in-house visit for handyman to do an estimate or a job.
- Creates proposal estimates/invoice.
Sales Development Representative/ Recruiter
Stynt
11.2024 - 01.2025
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Maintained high level of product knowledge through continuous learning, ensuring accurate representation of features to clients.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- 60 outbound calls per day
Account Manager
Flagship One, Inc.
04.2024 - 11.2024
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Developed tailored solutions, enhancing client engagement and retention.
- Increased client satisfaction by cultivating strong relationships and understanding client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Appointment Setter
Wilfred Knight
07.2024 - 09.2024
- Communicated with potential clients to understand requirements and preferences.
- Handled client inquiries and provided information about services offered.
- Coordinated with team members to align on client needs and availability.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
Recruitment Staff/CA Sifter
Chiromatchmaker
12.2023 - 03.2024
- Liaised with management and other departments to maintain smooth operations.
- Streamlined office operations by organizing filing systems, managing schedules, and maintaining accurate records.
- Collected, arranged, and input information into database system.
Lead Generation/Business Development
Haulla Waste Management
07.2023 - 10.2023
Appointment Setter
Simple.biz
01.2023 - 06.2023
- Communicated with potential clients to understand requirements and preferences.
- Handled client inquiries and provided information about services offered.
- Conducted research to identify new leads and opportunities for appointments.
- Set appointments with salespeople and potential customers.
Short Term Rental/Airbnb Customer Support
AirBnb
03.2023 - 05.2023
Technical Support Expert With Sales
Asurion Philippines
11.2021 - 12.2022
- Enhanced customer satisfaction with prompt and accurate solutions to their technical concerns.
- Reduced call-back rates by providing clear instructions and comprehensive resolutions to customers'' issues.
- Resolved complex technical issues by utilizing diagnostic tools and troubleshooting procedures.
- Maintained detailed documentation of all troubleshooting steps, customer interactions, and resolutions to ensure efficient knowledge transfer among peers.
Customer Service Associate
Inspiro-Relia Company
01.2021 - 09.2021
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Customer Service Representative (Billing/Customer Service Collection
Nearsol Philippines
09.2019 - 11.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Arts - POLITICAL SCIENCE
Central Philippine University (CPU) 2016-2019
Iloilo City, Province Of Iloilo, Philippines03-2019
Some College (No Degree) - PSYCHOLOGY
Central Philippine University (CPU) 2014-2016
Iloilo City, Province Of Iloilo, Philippines01-2016
High School Diploma -
University Of Iloilo (UI)
Iloilo City, Philippines03-2014
Skills
- CRM software
- Lead generation
- Analytical skills
- Business development
- Upselling techniques
- Account management
- Order processing
- Time management abilities
- Interpersonal skills
- Customer engagement
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Multitasking
- Attention to detail
- Teamwork and collaboration
- Salesforce proficiency
- CRM tracking
Timeline
Sales & Customer Support
Send Me a Pro
02.2025 - Current
Sales Development Representative/ Recruiter
Stynt
11.2024 - 01.2025
Appointment Setter
Wilfred Knight
07.2024 - 09.2024
Account Manager
Flagship One, Inc.
04.2024 - 11.2024
Recruitment Staff/CA Sifter
Chiromatchmaker
12.2023 - 03.2024
Lead Generation/Business Development
Haulla Waste Management
07.2023 - 10.2023
Short Term Rental/Airbnb Customer Support
AirBnb
03.2023 - 05.2023
Appointment Setter
Simple.biz
01.2023 - 06.2023
Technical Support Expert With Sales
Asurion Philippines
11.2021 - 12.2022
Customer Service Associate
Inspiro-Relia Company
01.2021 - 09.2021
Customer Service Representative (Billing/Customer Service Collection
Nearsol Philippines
09.2019 - 11.2020
Bachelor of Arts - POLITICAL SCIENCE
Central Philippine University (CPU) 2016-2019
Some College (No Degree) - PSYCHOLOGY
Central Philippine University (CPU) 2014-2016
High School Diploma -
University Of Iloilo (UI)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Personal Information
- Date of Birth: 04/08/98
- Nationality: Filipino
- Marital Status: Single
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