Marrk Lawrence Mangandi
Marikina City
Summary
Talented kitchen leader and team motivator successful at maintaining staff focus and productivity in high-volume, fast-paced operations. Experienced with Western cuisine, sourcing ingredients, controlling budgets and boosting restaurant profiles. Conversational English skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Head Chef
BREWD PIT Bar & Cafe
08.2020 - Current
- Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
- Hired, managed and trained kitchen staff.
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Mentored kitchen staff to prepare each for demanding roles.
- Created recipes and prepared advanced dishes.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Placed orders to restock items before supplies ran out.
- Maintained well-organized mise en place to keep work consistent.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Arranged for kitchen equipment maintenance and repair when needed.
- Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Developed and cooked memorable dishes that brought new customers into establishment.
- Generated employee schedules, work assignments and determined appropriate compensation rates.
- Forecasted supply needs and estimated costs.
- Obtained fresh, local ingredients to lower grocery costs.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Verified compliance in preparation of menu items and customer special requests.
- Collaborated with staff members to create meals for large banquets.
Manager Consulting, IT BPO
CGI Philippines
04.2012 - Current
- Designed new projects with timelines, budgets and scope of work plans.
- Introduced new systems of organization to streamline company changes.
- Directed major client engagements and monitored asset managements
- Increased profits by 37% through effective client engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Effectively supervised staff of 30-75 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Evaluated employee performance on quarterly and annual basis and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Delivered training for staff development, change management and materials, process and technical controls.
- Optimized processes and supervised 30-75 employees.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Developed detailed plans based on broad guidance and direction.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
- Used project management expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
- Conducted forecasting to determine possible changes and issues for supply chain business.
Kitchen Chef
BEANYBEANY CAFE
02.2018 - 03.2020
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Maintained well-organized mise en place to keep work consistent.
- Oversaw grill, stove and oven and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Placed orders to restock items before supplies ran out.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Mentored kitchen staff to prepare each for demanding roles.
- Verified compliance in preparation of menu items and customer special requests.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Collaborated with staff members to create meals for large banquets.
- Developed and cooked memorable dishes that brought new customers into establishment.
- Collaborated with other personnel to produce and modify menus and selections.
- Developed recipes and menus by applying understanding of market demand and culinary trends,
- Obtained fresh, local ingredients to lower grocery costs.
- Generated employee schedules, work assignments and determined appropriate compensation rates.
- Modernized processes for kitchen staff to reduce guest wait times and boost daily output.
- Planned promotional menu additions based on seasonal pricing and product availability.
Barista
BEANYBEANY CAFE
02.2018 - 03.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Prioritized drink requests while managing interruptions.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Trained new employees in groups and in one-on-one scenarios.
- Complied with standards for merchandising, stocking and storing product.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
- Educated coworkers and customers about new products.
- Cultivated to recall customers' names and address each by name.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Upsold specialty items with beverages, increasing store sales.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Developed and demonstrated skillful and creative latte art to engage customers.
- Created original artwork for specials board display daily.
Grill Chef
Steak O' Grill
04.2014 - 01.2016
- Cleaned and maintained kitchen equipment regularly.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
- Oversaw care and maintenance of kitchen equipment.
- Prepared food items such as meats, poultry and fish for frying and grilling purposes.
- Grilled meats and seafood to customer specifications.
- Provided support to crew members through all facets of food preparation and delivery.
- Distributed food to team members with efficiency in high-volume environment.
- Monitored line efficiency and implemented improvements for increased productivity.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Handled portion control activities according to specified instructions provided by chef.
- Prepared average of 40 orders each shift.
- Planned and delegated all facets of ingredient preparation.
- Restocked stations and supplies during slower periods between rushes.
- Cleaned food preparation equipment, work areas and counters or tables.
- Grilled, cooked and fried foods such as french fries, eggs and pancakes.
- Prepared ingredients and cooked food using standardized recipes and food preparation checklists.
- Planned work on orders so items served together finished cooking at same time.
- Adjusted recipes with different ingredients or preparation methods based on customers' requests.
- Placed new inventory orders, received incoming shipments and followed health code requirements for storage.
- Garnished finished meats with sauces and toppings for flavor or appearance.
- Accepted payments and made change or wrote charge slips as necessary.
Operations Manager
Infinity Support Philippines
08.2011 - 01.2012
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Reviewed shift reports to understand current numbers and trends.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
Implementations Manager
Xerox Philippines
09.2010 - 08.2011
- Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements and customer demand.
- Researched and resolved barriers to successful system functionality, improving support and issue resolution.
- Documented processes to streamline setup, customization and maintenance.
- Led technology roadmapping, conducting research, development and installation according to deployment specifications.
Operations Supervisor
IBM Philippines
06.2009 - 07.2010
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Conducted root cause analysis in deficient areas to identify and resolve central issues.
- Streamlined operations by outsourcing services, resulting in savings on labor, supplies and maintenance.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant Call Center Manager
Teleperformance Philippines
08.2006 - 03.2009
- Established and oversaw performance targets for call center associates.
- Developed quality employees within call center to take over leadership positions.
- Determined quality assurance benchmarks and set standards for improvement.
- Created clear and effective policies governing all aspects of employee work and interaction with customers.
- Collected and analyzed call center statistics, sales rates, costs and customer service metrics.
- Maintained call center equipment in good working order to maximize productivity.
- Established relationships and touch points with clients to promote retention.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Team Leader
Teleperformance Philippines
02.2005 - 08.2006
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Participated in cross-functional team-building activities.
Education
Diploma in Culinary And Pastry Arts - Culinary And Pastry Arts And Restaurant Management
Academy Asia School For Technology And The Arts
Marikina10.2022
Bachelor of Science - Electrical, Electronics And Communications Engineering
AMA Computer University
Quezon City10.2004
Bachelor of Science - Architecture
Mapua Institute of Technology
Manila09.2001
High School Diploma -
New Era University
Quezon City03.1999
Skills
- Extensive cooking experience: prepared ingredients and meals for breakfast, lunch and dinner menus to cover over 40 tables per day
- Versatility: trained to cook in multiple international cuisine styles
- Teamwork: collaborated well with all restaurant staff and chef colleagues
- Negotiation: supervised all ingredient purchases and saved up to 10% in negotiated prices
- Teaching: helped new staff learn their tasks and taught food and safety regulation
Accomplishments
- Bronze Medal Awardee in August 2022 for winning in the Philippine Culinary Cup Lamb Category.
- Prepared 300 meals, including appetizers and desserts, for high-volume catering event.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Designed whole new menu, including meal selections, beverages and pricing.
- Recognized for Seasoned Chef Judges in the Iglesia Ni Cristo Masterchef Series.
- Recognized for Most Outstanding Coffee Shop (Beanybeany Cafe) in November 2022.
Affiliations
- Philippine Culinary Guild
- The Fraternal Order of Eagles - Philippine Eagles
- Chef Tag Philippines
Certification
- Bread and Pastry National Certificate II, TESDA - January 18, 2023-January 17, 2028
- Cookery National Certificate II, TESDA - July 22, 2022-July 21, 2027
- Food and Beverage National Certificate II, TESDA - June 28, 2022-June 21, 2027
Languages
English
Advanced (C1)
German
Beginner (A1)
Spanish
Beginner (A1)
French
Beginner (A1)
Timeline
Head Chef
BREWD PIT Bar & Cafe
08.2020 - Current
Kitchen Chef
BEANYBEANY CAFE
02.2018 - 03.2020
Barista
BEANYBEANY CAFE
02.2018 - 03.2020
Grill Chef
Steak O' Grill
04.2014 - 01.2016
Manager Consulting, IT BPO
CGI Philippines
04.2012 - Current
Operations Manager
Infinity Support Philippines
08.2011 - 01.2012
Implementations Manager
Xerox Philippines
09.2010 - 08.2011
Operations Supervisor
IBM Philippines
06.2009 - 07.2010
Assistant Call Center Manager
Teleperformance Philippines
08.2006 - 03.2009
Team Leader
Teleperformance Philippines
02.2005 - 08.2006
Diploma in Culinary And Pastry Arts - Culinary And Pastry Arts And Restaurant Management
Academy Asia School For Technology And The Arts
Bachelor of Science - Electrical, Electronics And Communications Engineering
AMA Computer University
Bachelor of Science - Architecture
Mapua Institute of Technology
High School Diploma -
New Era University
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