Summary
Overview
Work History
Education
Skills
Additional Information
AWARDS & RECOGNITION
REFERENCES
Timeline
Generic
CHE-CHE AGUINALDO

CHE-CHE AGUINALDO

Cubao, Metro Manila

Summary

Highly motivated and detail-oriented individual with a passion for organizing information and supporting clear communication. Eager to contribute to a fast-paced team and grow within a documentation or technical writing environment.

Overview

7
7
years of professional experience

Work History

RMA DOCUMENTATION SPECIALIST

TFM SERVICES OPC (Under: Actionlabs IT Services Corp)
10.2018 - 09.2025
  • Handled end-to-end documentation for warranty claims and RMA processing for clients and suppliers.
  • Created, reviewed, and updated warranty claim documents, ensuring completeness and accuracy.
  • Monitored warranty timelines and ensured proper documentation submission and follow-up.
  • Ensured all documentation processes followed company and supplier compliance standards.
  • Encode details, maintained and updated digital filing systems for all warranty and RMA documents.
  • Coordinating email correspondence
  • Support basic technical troubleshooting.

PHARMACY/MEDICAL SUPPORT

MEDPHARM PHARMACY (Part Time/On Call)
08.2023 - Current


  • Prepare FDA EDPMS – Electronic Drug Price Monitoring System
  • Prepare and submit required FDA forms/document/compliance
  • Processed online payments for pharmaceutical suppliers.
  • Guided customers on basic medication usage.
  • Provided basic first aid support when necessary.
  • Assisted in monitoring patients’ blood pressure using manual and digital devices.
  • Provided empathetic support, addressing concerns and emotional needs of customer.
  • Operates and monitors CCTV

Education

Bachelor of Science - Information Technology

STI COLLEGE CUBAO
Quezon City, Metro Manila, Philippines
05-2018

Skills

  • Document Formatting & Editing
  • File organization and version control
  • Google Workspace (Docs, Sheets, Drive)
  • Customer service or internal support
  • Document Management Systems (eg, SharePoint, ERP System)
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Team Collaboration
  • Technical writing support
  • Attention to detail
  • Multitasking and time management
  • Collaboration with cross-functional teams

Additional Information

- ADVANCE MODERN ASTROLOGY COURSE | JULY 2022

- IT DEPT. OJT – TECHMAHINDRA VCUSTOMER| JAN 2018 – MARCH 2018

- HR DEPT. OJT – One Source Facility Services Corporation | FEB 2017 – APR 2017

AWARDS & RECOGNITION

LOYALTY AWARDEE – Recognized for dedication, loyalty and consistent performance at Actionlabs I.T Services Phils Corp (December 2023)

REFERENCES

Rose-Ann Torio                             Cherry Mae Braquil

Branch Client Assistant             Documentation Assistant

Phone: +63 946 021 8431          Phone: +63 951 181 0717

Email : ratorio@tfm.com.ph    Email:Braquilcherry@gmail.com

Timeline

PHARMACY/MEDICAL SUPPORT

MEDPHARM PHARMACY (Part Time/On Call)
08.2023 - Current

RMA DOCUMENTATION SPECIALIST

TFM SERVICES OPC (Under: Actionlabs IT Services Corp)
10.2018 - 09.2025

Bachelor of Science - Information Technology

STI COLLEGE CUBAO

Similar Profiles

CREATE PROFILE
CHE-CHE AGUINALDO