Chatherine R. De Guzman

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

Tools being used:

• Freshchat
• NANO
• MetaMap

• Processed payments to recipients.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Contributed to sales growth by upselling products and services based on individual customer requirements.