Summary
Overview
Work History
Education
Skills
Timeline
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Chasmira Amada

Chasmira Amada

Customer Service ,Sales Specialist And Admin Assistant
Centrium Tower 2 Dubai Production CIty

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

CUSTOMER SERVICE SIM FRAUD TRIAGE

[24] 7.AI BPO COMPANY
10.2021 - 04.2024
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Assisted customers in navigating the company website or mobile app for self-service options when applicable.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Accounting Officer

Han John Enterprises
04.2021 - 09.2021
  • Prepared accurate financial reports for management review, enabling informed decisionmaking.
  • Tracked funds, prepared deposits and reconciled accounts.
  • Enhanced the accuracy of inventory valuation by implementing a robust system to track physical inventory counts against records.
  • Trained new employees on accounting principles and company procedures.
  • Participated in cross-functional projects, utilizing accounting expertise to provide insights on cost management and revenue generation opportunities.
  • Provided journal entries and performed accounting on accrual basis.

Accounting Clerk

China Bank Corporation
07.2019 - 10.2019
  • Input financial data and produced reports using [Software].
  • Streamlined accounts payable processes by implementing efficient invoice management and payment tracking systems.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Matched purchase orders with invoices and recorded necessary information.
  • Verified items billed against items ordered and reconciled differences through follow-up with vendor.

Education

Bachelor of Science - Bachelor of Science in Business Administration

UNIVERSITY OF BATANGAS
04.2001 -

Skills

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Timeline

CUSTOMER SERVICE SIM FRAUD TRIAGE

[24] 7.AI BPO COMPANY
10.2021 - 04.2024

Accounting Officer

Han John Enterprises
04.2021 - 09.2021

Accounting Clerk

China Bank Corporation
07.2019 - 10.2019

Bachelor of Science - Bachelor of Science in Business Administration

UNIVERSITY OF BATANGAS
04.2001 -

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Chasmira AmadaCustomer Service ,Sales Specialist And Admin Assistant