Chasmira Amada
Customer Service ,Sales Specialist And Admin Assistant
Centrium Tower 2 Dubai Production CIty
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE SIM FRAUD TRIAGE
[24] 7.AI BPO COMPANY
10.2021 - 04.2024
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Accounting Officer
Han John Enterprises
04.2021 - 09.2021
- Prepared accurate financial reports for management review, enabling informed decisionmaking.
- Tracked funds, prepared deposits and reconciled accounts.
- Enhanced the accuracy of inventory valuation by implementing a robust system to track physical inventory counts against records.
- Trained new employees on accounting principles and company procedures.
- Participated in cross-functional projects, utilizing accounting expertise to provide insights on cost management and revenue generation opportunities.
- Provided journal entries and performed accounting on accrual basis.
Accounting Clerk
China Bank Corporation
07.2019 - 10.2019
- Input financial data and produced reports using [Software].
- Streamlined accounts payable processes by implementing efficient invoice management and payment tracking systems.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Matched purchase orders with invoices and recorded necessary information.
- Verified items billed against items ordered and reconciled differences through follow-up with vendor.
Education
Bachelor of Science - Bachelor of Science in Business Administration
UNIVERSITY OF BATANGAS
04.2001 -
Skills
Conflict Mediation
Customer service excellence
Attention to Detail
Customer service orientation
Goal Setting
Customer Retention Strategies
Computer Skills
Problem Resolution
Customer Relations
Timeline
CUSTOMER SERVICE SIM FRAUD TRIAGE
[24] 7.AI BPO COMPANY
10.2021 - 04.2024
Accounting Officer
Han John Enterprises
04.2021 - 09.2021
Accounting Clerk
China Bank Corporation
07.2019 - 10.2019
Bachelor of Science - Bachelor of Science in Business Administration
UNIVERSITY OF BATANGAS
04.2001 -