Chasey Lhain Ray Pe Benito
Bacoor
Summary
To apply my communication expertise and "learner mindset" to a role where I can improve the customer experience and contribute to positive social impact.
Dedicated Customer Service Representative with a strong academic foundation in Humanities and Social Sciences. At Alorica, I managed 20+ daily inquiries, exceeding satisfaction goals by 50% through effective problem-solving and conflict resolution. My background includes a social justice internship and research in cultural studies, which developed my high level of empathy and critical thinking.
Overview
1
1
Certification
Work History
Customer Service Representative
Alorica
Pasay, Manila
09.2025 - 01.2026
- Manage in-person and telephone complaints and requests from more than [20 customers daily]
- Perform regular assessments regarding customer complaints and provide accurate information to improve customer satisfaction.
- Exceed customer satisfaction goals by releasing 50% of calls everyday and identify opportunities to improve the customer experience
- Supported regular and monthly inventory process and reconciled stock levels to ensure accurate count
Education
Completed - Humanities and Social Sciences, Cultural Studies
PULONG SANTOL NATIONAL HIGH SCHOOL
PULONG SANTOL, PORAC07.2023
Skills
- Active Listening
- Conflict Resolution
- Problem-solving abilities
- Time Management
- Adaptability
- Effective Communication
- Empathy/emotional intelligence
- Multitasking
- Patience and resilience
- A learner mindset
Certification
- Work Immersion Certificate, Chasey Lhain Ray Pe Benito, For completing 80 hours Work Immersion requirements for Academic Humanities and Social Science of the Senior High Program., Work Immersion Teacher Jose S. Lubrica, 01/01/26
- Passionate HUMSSsociety and Trained Peer Facilitator, Chasey Lhain Ray Pe Benito, This certifies that she/he is a member of the Passionate HUMSSsociety and Trained Peer Facilitator for Senior High Students of Pulong Santol National High School., Passionate HUMSSsociety Adviser Aaron N. Abion, 03/16/24
Languages
English
Tagalog
Timeline
Customer Service Representative
Alorica
09.2025 - 01.2026
Completed - Humanities and Social Sciences, Cultural Studies
PULONG SANTOL NATIONAL HIGH SCHOOL