Microsoft
CHARMY SANCHEZ
Social Media Manager And Brand Designer
Camarines Sur
Summary
Experienced Social Media Manager skilled in executing effective social media strategies across various platforms. Demonstrates exceptional time management and collaboration abilities. Adapts quickly to new information and branding changes, consistently surpassing targets for engagement, acquisition, and retention. A candidate eager to utilize analytical and research skills, with expertise in event planning, media relations, and social media management. Possesses excellent communication skills and a comprehensive understanding of the communications industry. A hardworking and passionate job seeker with strong organizational skills, seeking an entry-level [Job Title] position to contribute to the achievement of company goals. Known for being a thorough team contributor with exceptional organizational capabilities. Experienced in handling multiple projects simultaneously while ensuring accuracy. Highly effective at prioritizing tasks and meeting deadlines.
Overview
7
7
years of professional experience
1
1
Certification
1
1
Language
4
4
years of post-secondary education
Work History
Social Media Manager
Toptier Agency
10.2024 - Current
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Increased brand awareness by developing and implementing effective social media strategies.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
- Negotiated partnerships with other brands for co-promotional activities, expanding audience reach.
- Boosted brand visibility by creating and executing innovative social media campaigns.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Developed targeted advertising campaigns, driving website traffic and generating leads.
- Coordinated influencer partnerships, leveraging their reach to expand brand visibility.
- Streamlined content creation processes, improving efficiency while maintaining quality standards.
- Implemented content calendar to ensure timely and organized posting across all channels.
- Enhanced brand reputation with targeted crisis management strategy on social media.
- Led team of social media specialists, fostering collaborative and creative work environment.
- Spearheaded successful influencer collaboration campaign, broadening brand exposure.
FULL TIME ONLINE SELLER
SENUAH GENERAL MERCHANDISE
01.2023 - 12.2023
- Built strong relationships with suppliers, negotiating favorable pricing terms that increased profit margins without sacrificing quality.
- Utilized social media platforms for marketing purposes, showcasing new products and engaging with potential customers to drive interest in the online store.
- Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
- Analyzed customer trends and provided insights to improve customer experience.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Collaborated with customer service team to achieve seamless customer experience.
- Handled customer issues professionally and courteously, resolving disputes fairly to protect both the business''s reputation and the buyer''s satisfaction.
- Implemented various promotional strategies to boost sales during slow periods or holidays, enticing customers with limited-time offers and discounts.
- Utilized analytic tools to optimize product listings and improve customer experience.
- Created clear, precise and properly detailed product and service information on company website.
- Streamlined order processing for faster delivery times, resulting in repeat business from satisfied customers.
- Collaborated with graphic designers to create visually appealing product images that accurately represented items for sale while capturing customer attention.
- Implemented effective search engine optimization strategies, driving organic traffic to the online store and increasing overall visibility on popular search engines.
PART-TIME SERVICE CREW
D'MEZZANINE CAFE
IRIGA
02.2023 - 05.2023
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Chat Support Representative
IGNITED VIRTUAL OUTSOURCING
IRIGA
01.2022 - 12.2022
- Reduced escalations to higher-level support teams by successfully addressing customers'' issues at the first point of contact.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Collaborated with other departments, such as Sales or Technical Support, to ensure seamless customer service experiences.
Sales Assistant
RSSR
01.2018 - 01.2019
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Assisted customers with prompt and polite support in-person and via telephone.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Processed transactions accurately while maintaining a high level of customer service.
- Fielded customer questions to share information about products, availability, and pricing.
Education
Bachelor of Science - Mechanical Engineering
Camarines Sur Polytechnic Colleges
Nabua, Province Of Camarines Sur, Philippines 08.2018 - 08.2019
Certifier - Social Media Management
Toptier
Philippines 04.2001 -
TEFL Certified And Passer - Teaching English As A Foreign Language
TEFL Professional Development Institute
Philppines 04.2001 -
NCII - Coookery
TESDA
Naga, Province Of Camarines Sur, Philippines 04.2001 -
Bachelor of Science - Secondary Education Major in English
Holy Trinity College of Camsur
Bato Camarines Sur 09.2020 - 05.2023
Skills
Social media management
Certification
Certified Social Media Manager, Toptier -2024
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Toptier agency
Work Preference
Work Type
Part TimeWork Location
RemoteImportant To Me
Work-life balanceWork from home option4-day work weekQuote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Software
Languages
English
Intermediate (B1)
Interests
Photo editing
Timeline
Certified Social Media Manager, Toptier -2024
12-2024
Social Media Manager
Toptier Agency
10.2024 - Current
PART-TIME SERVICE CREW
D'MEZZANINE CAFE
02.2023 - 05.2023
FULL TIME ONLINE SELLER
SENUAH GENERAL MERCHANDISE
01.2023 - 12.2023
Chat Support Representative
IGNITED VIRTUAL OUTSOURCING
01.2022 - 12.2022
Bachelor of Science - Secondary Education Major in English
Holy Trinity College of Camsur
09.2020 - 05.2023
Bachelor of Science - Mechanical Engineering
Camarines Sur Polytechnic Colleges
08.2018 - 08.2019
Sales Assistant
RSSR
01.2018 - 01.2019
Certifier - Social Media Management
Toptier
04.2001 -
TEFL Certified And Passer - Teaching English As A Foreign Language
TEFL Professional Development Institute
04.2001 -
NCII - Coookery
TESDA
04.2001 -
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