Summary
Overview
Work History
Education
Skills
References
QUALITIES
Timeline
Generic
CHARMINE V. DE CASTRO

CHARMINE V. DE CASTRO

108 Canyon Rod, Beverly Hills, Lahug, Cebu City

Summary

Strong emphasis on teamwork and adaptability ensures that evolving needs are consistently met while upholding the highest standards of service. Proven expertise in time management, attention to detail, and customer service fosters reliability and a steadfast commitment to achieving exceptional results. Recognized for enhanciroactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.

Overview

7
7
years of professional experience

Work History

Associate Inbound Specialist (Probationary Period)

Firstsource Solutions Limited
03.2024 - 05.2024
  • Handle inbound calls from healthcare providers, addressing inquiries related to claims, billing, and account issues.
  • Provide accurate information and resolve discrepancies regarding patient accounts, billing codes, and insurance coverage.
  • Work closely with providers to ensure proper documentation, timely submission of claims, and accurate processing of reimbursements.

Customer Care Representative (Call, Chat & Emails)

Cohere Outsourcing Philippines
07.2022 - 01.2024
  • Communication: Clear, concise, and empathetic communication, both verbal and written.
  • Customer Service: Strong focus on resolving customer issues, active listening, and providing a positive experience.
  • Time Management: Efficiently handling multiple tasks, prioritizing issues, and managing response times.
  • Multitasking: Managing several channels (calls, chats, emails) simultaneously without compromising service quality.
  • Adaptability: Handling changes in products, services, and customer needs with flexibility.
  • Conflict Resolution: De-escalating difficult situations and maintaining professionalism under pressure.
  • Teamwork: Collaborating effectively with colleagues to ensure smooth workflow and shared problem-solving.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.

Associate Customer Support

Tech Mahindra Vcustomer
11.2021 - 05.2022
  • Active Listening: Ability to carefully listen to customers' concerns and issues to identify the root cause and provide accurate solutions.
  • Empathy: Understanding customers’ frustrations, especially when they experience service outages or technical problems, and responding with patience and empathy.
  • Problem Resolution: Effectively resolving customer issues related to service interruptions, technical failures, account discrepancies, or billing inquiries.
  • Clear Communication: Conveying solutions and explanations clearly and understandably, via phone.

Housekeeping Room Attendant

18 Suites Hotel
04.2019 - 07.2021
  • Cleaned and sanitized guest rooms and public areas, following company guidelines.
  • Maintained cleanliness and order in public restrooms and other high-traffic areas.
  • Responded to guest requests for extra amenities or specific cleaning tasks in a timely and courteous manner.
  • Worked closely with the housekeeping team to ensure rooms and public places were cleaned and prepared for new guests.

Laundry Attendant (On Call)

Montebello Villa Hotel
09.2017 - 10.2017
  • Responsible for sorting, washing, and folding laundry as needed by their facility. We also remove stains from items with appropriate procedures as needed.
  • In charge of assuring that clean linens are supplied to the entire hotel.

Education

Housekeeping NC II (Renewal) -

Department of Manpower Development And Placement
Cebu City, Philippines
06.2025

Food and Beverages Services NC II -

Department of Manpower Development And Placement
Cebu City, Philippines
03.2017

Short Vocational Course - Housekeeping NC II

Benedicto College Technical Vocational School
A.S Fortuna Street, Mandaue City, Philippines
08.2013

Secondary -

Camp Lapu-Lapu National High School
Apas, Cebu City
04.2006

Primary -

Lahug Elementary School
Gorordo Avenue, Lahug, Cebu City
03.2002

Skills

  • Team Collaboration: Proven ability to work effectively in team settings
  • Adaptability: Quick to adjust to new situations and challenges
  • Good comprehension and communication
  • Goal-oriented mindset
  • Empathy and patience
  • Team player mentality

References

Emily Arnoco, Housekeeping Supervisor, +63991 - 723 - 3254, Hotel George


Cornalina Ceballos, Bank Service Specialist, +63926 - 686 -8587, Eastwest Bank

QUALITIES

  • Accuracy and thoroughness in all tasks.
  • Proactive: Takes initiative to identify and solve problems.
  • Positive Attitude: Maintains a positive demeanor even under pressure.

Timeline

Associate Inbound Specialist (Probationary Period)

Firstsource Solutions Limited
03.2024 - 05.2024

Customer Care Representative (Call, Chat & Emails)

Cohere Outsourcing Philippines
07.2022 - 01.2024

Associate Customer Support

Tech Mahindra Vcustomer
11.2021 - 05.2022

Housekeeping Room Attendant

18 Suites Hotel
04.2019 - 07.2021

Laundry Attendant (On Call)

Montebello Villa Hotel
09.2017 - 10.2017

Housekeeping NC II (Renewal) -

Department of Manpower Development And Placement

Food and Beverages Services NC II -

Department of Manpower Development And Placement

Short Vocational Course - Housekeeping NC II

Benedicto College Technical Vocational School

Secondary -

Camp Lapu-Lapu National High School

Primary -

Lahug Elementary School

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CHARMINE V. DE CASTRO