Charmie Mae Cadiente

• Built SaaS environments by installing cloud applications, configuring systems, and provisioning on OCI and AWS.
• Provisioned new SaaS customers by creating databases and schemas, configuring application and report servers.
• Automated server provisioning and application deployments using Terraform, Jenkins, Ansible, and TFS, improving efficiency and reliability.
• Performed migration of on-premise workloads into AWS cloud, ensuring secure cutovers.
• Executed go-live activities, decommissioning, and service cutovers as part of release engineering.
• Delivered server maintenance, configuration changes, and security configurations for Deltek’s Cloud Professional Services.
• Conducted DR testing, authored playbooks, and implemented continuity procedures to meet business resilience requirements.
• Provided L3/L4 support, performing root cause analysis and applying permanent fixes for complex SaaS issues.
• Coordinated with globally distributed DevOps and security teams to drive project delivery to completion.
• Authored system architectures, configurations, and technical process documentation, and delivered training to junior engineers.

Key Achievements:

• Automated deployment and provisioning pipelines with Jenkins, Ansible, TFS, and Terraform, cutting release times by 70%.
• Successfully migrated multiple enterprise workloads from on-premise to AWS with minimal downtime.
• Delivered multiple releases and go-lives with zero critical incidents, consistently meeting SLA targets.
• Led DR simulations across 200+ systems, achieving 100% compliance with recovery objectives.

Key Achievements

• Cloud Excellence Award (Jan 2024): Provided critical support during late-stage project delivery by validating and testing new tooling for cloud migration, ensuring seamless integration under tight deadlines.
• Cloud Excellence Award (Sep 2023): Spearheaded automation of hundreds of manual onboarding processes for Maconomy Cloud Enterprise, improving operational efficiency and reducing error rates through advanced scripting and automation.
• Played a key role in the installation, configuration, and optimization of Maconomy environments, directly contributing to successful client onboarding and system reliability.
• Collaborated with cross-functional engineering teams to test, validate, and deploy new infrastructure tooling, accelerating project timelines and improving service resilience.

• Monitored enterprise platforms and performed incident, request, problem, and change management, ensuring quick outage recovery and permanent fixes.
• Administered Linux, Apache, and Tomcat servers, conducting maintenance, hardware/software upgrades, and patch installation.
• Configured Active Directory user accounts and profiles, supporting identity management processes.
• Set up and monitored application deployments in Bitbucket, ensuring stable release rollouts.
• Executed scheduled jobs and process batch files on the MIDAS data server, supporting business-critical data services.
• Created and maintained runbook, documentation, and knowledge base articles in Confluence/Wiki to ensure process standardization.
• Conducted root cause analysis (RCA) for service interruptions and introduced preventive measures.
• Collaborated with global teams in 24/7 operations to resolve high-severity issues and maintain system availability.

• Provided L1/L2 technical and functional support for the FX/MM Electronic Trading (ET) application, used internationally by tier-one investment banking clients.
• Troubleshot issues across Unix, SQL, XML, FIX, and Java environments, reproducing and resolving incidents within SLA.
• Customized and branded client GUIs using HTML, CSS, and JavaScript to align with business requirements.
• Extracted and analyzed trading activity data through SQL queries, supporting reconciliations and performance monitoring.
• Assisted in client implementations and training, supporting go-live activities in collaboration with client technical teams.
• Liaised with investment banks’ technical/business staff and internal product/development teams to resolve incidents and improve application stability.
• Logged and tracked issues via Salesforce CRM, escalating major or recurring cases for root cause analysis.
• Created and maintained client configuration documentation and troubleshooting guides to ensure operational continuity.

• Delivered L1/L2 technical support via phone and electronic channels for OpenText enterprise products, troubleshooting functional, usage, and configuration issues.
• Took end-to-end ownership of client issues, from case logging to resolution, ensuring SLA compliance for response and resolution times.
• Monitored daily EDI processes to validate business-critical transactions (850/ORDERS, 855/ORDRP, 856/DESADV, 810/INVOIC, 830/DELFOR, 862/DELJIT).
• Created and maintained Trading Partner profiles in the OpenText Application Integrator (AI) platform, enabling seamless B2B connectivity.
• Performed data mapping, mailbox configuration, and communications setups (EDI VAN, AS2) to support integration between trading partners.
• Validated inbound and outbound documents against ANSI X12 and EDIFACT standards, ensuring successful system integration.
• Reported and resolved EDI translation errors by analyzing EDI map structures, coordinating with internal teams as required.
• Supported testing, implementation, and upgrade activities to maintain system availability and client readiness.
• Authored troubleshooting guides and contributed to the knowledge base to improve first-contact resolution.

• Provided expertise in IT infrastructure (servers, networks), application infrastructure (SAP), and business continuity services across the deal lifecycle, in compliance with contract terms and technical standards.
• Supported transition and transformation projects, contributing technical input, solutions, and recommendations during delivery.
• Delivered infrastructure lifecycle support including planning, installation, configuration, monitoring, troubleshooting, and de-installation.
• Performed server administration, security management, performance monitoring, and patching, applying industry-standard practices (ITIL).
• Independently resolved routine technical incidents, and collaborated with team members to troubleshoot complex incidents.
• Applied patch and security changes in line with policy and ensured Configuration Management Database (CMDB) records were updated accurately.
• Participated in customer and internal projects, including system transformation and service improvement initiatives.
• Maintained and managed the technical/service relationship with customers, infrastructure managers, client managers, and account delivery managers.
• Recommended process and technical improvements to enhance service delivery and operational efficiency.

• Assisted in programming tasks including coding, testing, and implementation of application modules.
• Performed customizations in Microsoft Dynamics CRM, tailoring features to meet business requirements.
• Supported defect resolution and participated in application deployment activities.