Charmie Alcantara
Labo
Summary
Results-driven customer service supervisor with extensive experience in team building, process improvements, and effective communication. Proven track record of enhancing operational efficiency and customer satisfaction.
Dynamic professional with 22 years in customer service supervision. Skilled in problem-solving, multitasking, and training staff to improve customer experience. Ready to implement strategies that elevate service quality and operational standards.
Overview
22
22
years of professional experience
Work History
Customer Service Supervisor
SM MART INC.
SM NORTH EDSA QC
08.2000 - 08.2022
- Supervised daily operations to ensure high-quality customer service standards.
- Trained and mentored staff on effective communication and conflict resolution techniques.
- Implemented process improvements to enhance team efficiency and customer satisfaction.
- Analyzed customer feedback to identify trends and recommend service enhancements.
- Supervised team of customer service representatives to enhance service quality and operational efficiency.
- Developed training programs that improved staff performance and customer satisfaction ratings.
- Implemented process improvements that streamlined complaint resolution procedures, reducing response times significantly.
- Analyzed customer feedback metrics to drive strategic enhancements in service delivery protocols.
Education
GRADUATE - COMPUTER SECRETATIAL
AMA CLC
DAET06-2000
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team building and leadership
Timeline
Customer Service Supervisor
SM MART INC.
08.2000 - 08.2022
GRADUATE - COMPUTER SECRETATIAL
AMA CLC