Freediving, fitness, online learning, watching health and science documentaries, spending time with family and friends, pet rescue, and caring for and feeding rescued animals
Charmaye Lichty
San Fernando Pampanga,REGION III (CENTRAL LUZON)
Summary
Client Success & Operations Leader with 8+ years of experience across BPO, staffing, recruitment, healthcare operations, B2B sales, ABM, and client relationship management. Experienced in managing approximately 120 clients and coordinating 150+ healthcare staff while serving as a key point of contact throughout the client lifecycle—from discovery, intake, and needs assessment to staffing, service coordination, onboarding, ongoing client support, issue resolution, and relationship management.
Extensive B2B experience managing the complete business-to-business journey, including discovery calls, client intake, identifying business and staffing needs, consultative sales, lead nurturing, solution development, onboarding, and ongoing account support. This experience spans healthcare operations, ABM and business development, procurement and sales through Gov Spend, and sales consulting with GUS Global/education. Strong background in client retention, relationship building, lead generation, consultative selling, upselling and cross-selling, team coordination, SOP development, KPI tracking, process improvement, and staffing operations. Experienced in supporting U.S.-based clients and remote teams while managing high-volume communication and ensuring client needs are translated into effective staffing and service solutions.
Overview
1
1
Certification
12
12
years of professional experience
Work History
HR & Recruitment Supervisor
BSC Brightstar Care
03.2022 - 08.2026
- Managed end-to-end recruitment processes, from job posting to onboarding, streamlining hiring operations.
- Enhanced hiring continuity by managing recruitment, compliance, onboarding, and retention workflows to ensure seamless transitions.
- Optimised client processes by delivering top candidates and overseeing hiring to meet client needs effectively.
- Cultivated strong relationships with clients to understand unique requirements and deliver tailored recruitment solutions.
- Collaborated with recruitment and HR professionals to achieve hiring goals.
- Conducted thorough interviews, assessing candidate suitability for diverse roles, improving fit accuracy.
- Developed strong relationships with hiring managers to understand specific job requirements, tailoring recruitment efforts.
- Managed comprehensive candidate databases, ensuring accurate and up-to-date information for efficient retrieval.
- Coordinated job requisition and applicant paperwork to streamline recruitment operations.
- Prepared and posted job opportunities on online job boards and monitored responses.
Government Procurement & Contract Intel
GovSpend
07.2021 - 03.2022
- Managed B2B sales and client relationships, identifying business needs and presenting procurement intelligence solutions.
- Conducted market research to inform business decisions and identify cost-effective procurement solutions.
- Prepared quotations, proposals, and documentation while ensuring compliance with company policies and procedures.
- Performed client discovery, lead qualification, and consultative sales, leading follow-up actions throughout the sales cycle.
- Managed customer accounts in Salesforce CRM, tracking interactions, ensuring data accuracy, and generating actionable reports.
ABM Onboarding Specialist / 6 months Project Based
Nrich
04.2021 - 09.2021
- Coordinated client onboarding campaign requirements, ensuring clear communication throughout the process.
- Executed account-based marketing strategies, effectively targeting and nurturing high-value prospects.
- Conducted client discovery, led research, qualified opportunities, and followed up.
- Developed comprehensive understanding of industry trends of industry trends and process improvements, enhancing project relevance.
Sales Consultant - Business Development Consultant
Gus University Global
02.2020 - 03.2021
- Achieved and surpassed monthly sales targets, earning recognition as top performer.
- Qualified leads through discovery calls, employing consultative selling techniques and structured follow-ups to enhance conversion potential.
- Led sales consultations to identify and align prospective students' needs, goals, and education requirements with suitable programmes.
- Guided prospects through programme requirements and solutions to facilitate informed enrolment decisions.
- Provided accurate quotes and price information for customers and decision-makers.
Team Manager, New Hire Trainer
Spi Global
04.2014 - 08.2019
- Create tailored development plans to guide each team member's next steps.
- Conducted performance reviews and provided personalised feedback to enhance team member development.
- Tracked staff performance and created improvement plans to support ongoing development.
- Run weekly team meetings to review progress, tackle issues, and set goals.
- Fostered a supportive culture to enhance team morale and collaboration. by recognising individual and group achievements for innovation.
- Recognised team achievements to inspire motivation and commitment. to foster a culture of innovation and recognition.
Team Manager / New Hire Sales Trainer
Onis Global
10.2019 - 02.2020
- Monitored sales calls and gave actionable coaching feedback to improve selling.
- Coached 15-18 staff on attendance and daily productivity targets, fostering accountability and improving overall team performance.
- Completed performance evaluations that provided constructive feedback and tailored development plans to enhance employee growth.
- Designed customised training materials to meet the specific needs of diverse teams within the organisation.
- Assessed training needs of individuals and organisations, establishing targeted programmes that aligned skills development with business objectives.
Education
Bachelor of Science (BS) - Hospitality Management / Hotel and Restaurant Management
Arellano University
Pasig CitySkills
- Talent acquisition
- Recruitment strategies
- Recruitment strategy development
- Strategic talent sourcing
- CV screening
- Candidate assessment techniques
- Onboarding optimisation
- Compliance management
- Workforce scheduling
- SOP development
- Client onboarding
- Client relationship management
- B2B relationship management
- Client relationship building
- Client retention
- Account management
- Healthcare operations
- Patient and client relations
- Decision making
- Performance evaluation
- Employee engagement
- Team leadership and coaching
- Multitasking proficiency
- Computer literacy
- Applicant tracking systems
- Industry trend analysis
- Marketing strategies
- Social media management
- Service recovery management
- Performance evaluation
- Talent acquisition
Certification
- OSH Academy - HIPAA-certified- July 31, 2025
Interests
Timeline
HR & Recruitment Supervisor
BSC Brightstar Care
03.2022 - 08.2026
Government Procurement & Contract Intel
GovSpend
07.2021 - 03.2022
ABM Onboarding Specialist / 6 months Project Based
Nrich
04.2021 - 09.2021
Sales Consultant - Business Development Consultant
Gus University Global
02.2020 - 03.2021
Team Manager / New Hire Sales Trainer
Onis Global
10.2019 - 02.2020
Team Manager, New Hire Trainer
Spi Global
04.2014 - 08.2019
Bachelor of Science (BS) - Hospitality Management / Hotel and Restaurant Management
Arellano University