Call Center Representative
CHARMALOU KENSUAN
Lugait, Misamis Oriental
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
5
5
Baby Sitter
Work History
Call Center Customer Service Representative
Teleperformance Philippines, Cagayan De Oro
07.2021 - 09.2022
- Assisted students from different states and cities in the US and Canada with their registration.
- Provide or generate access codes if the students encountered issues with their codes.
- I also assisted student with technical issues when they are unable to access assignments.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer account discrepancies and concerns.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Resolved concerns with products or services to help with retention and drive sales.
Baby Sitter/Tutor
Chan Sui Shan
02.2019 - 04.2020
- Played games and read books to young children
- Teaching children with basic learning such as counting, reading alphabet, shapes…etc
- Bathed, dressed and helped with teeth brushing to promote healthy personal hygiene and good oral health
- Set up play dates with other children or play groups
- Enforced rules and managed behavior through developmentally appropriate discipline
- Preparing nutritious meals for the family
- Doing house chores such as deep cleaning and washing clothes.
Babysitter/tutor
Khaled Ahmed Alqubaisi
01.2011 - 07.2014
- Lead indoor and outdoor activities and steered away children from dangers
- Assisted children with homework assignments and special projects across different subjects to promote academic success
- Bathed, dressed and helped with teeth brushing to promote healthy personal hygiene and good oral health
- Accompanied children to parks and public places and remained in attendance for child safety
- Taught children to organize toys, washed hands for proper hygiene.
Babysitter/tutor
Chow Kwee Lan
10.2008 - 10.2010
- Assisted children with homework assignments and special projects across different subjects to promote academic success
- Coordinated different types of activities to enhance physical and intellectual development
- Provided appealing, nutritious meals and dedicated special attention to food allergy concerns
- Discussed any specific child wants, needs and interests with parents
- Demonstrated empathy and kindness to display positive character traits
- Doing house chores such as cleaning, washing, Ironing and car washing.
Education
Manila Ph. National Certificate 11 in Domestic Work -
TESDA
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Mangili Elem. School, Holy Cross of Caburan
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University of Mindanao
Certificate Basic Life Support and first Aid Training for - undefined
OFWs OWWA Intramuros
Skills
- Document Conversion
- Setting Up Files
- Customer Data Confidentiality
- Good Listening Skills
- Trained in Salesforce
- Customer Inquiries
Timeline
Call Center Customer Service Representative
Teleperformance Philippines, Cagayan De Oro
07.2021 - 09.2022
Baby Sitter/Tutor
Chan Sui Shan
02.2019 - 04.2020
Babysitter/tutor
Khaled Ahmed Alqubaisi
01.2011 - 07.2014
Babysitter/tutor
Chow Kwee Lan
10.2008 - 10.2010
Manila Ph. National Certificate 11 in Domestic Work -
TESDA
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Mangili Elem. School, Holy Cross of Caburan
undefined
University of Mindanao
Certificate Basic Life Support and first Aid Training for - undefined
OFWs OWWA Intramuros
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