Charmain Faith Soliven
Marikina City
Summary
I have a diverse skill set in project management, problem-solving, and collaboration. I embrace new perspectives and am dedicated to delivering high-quality results. I excel at adapting to change and take a proactive approach to developing effective solutions. My strong problem-solving abilities, eagerness to learn, and excellent communication skills empower me to contribute significantly to team success and drive positive outcomes.
Overview
7
7
years of professional experience
Work History
Workforce Engagement Support
Cality Care
08.2023 - Current
- Developed strong relationships with management teams to better understand their needs in supporting clients and support workers effectively.
- Met the client's needs by scheduling appropriate support workers tailored to their requirements.
- Managed client and employee relations issues with sensitivity and discretion, maintaining confidentiality at all times.
Quality Assurance Analyst Officer
Aeon Credit Service Philippines Inc
03.2022 - 08.2023
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- . This is to support the stakeholders in preventing operational risk in the organization.
Product Ready Trainer II
Concentrix Philippines
11.2021 - 02.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Sr. Representative, Operations Support
Concentrix Philippines
11.2020 - 10.2021
- Monitoring communications between the customer and the representative.
- Provided detailed performance reports for management review, facilitating data-driven decision making.
- Strengthened client relationships through excellent communication skills and consistent followup.
Collections Advisor
Concentrix Philippines
06.2020 - 10.2020
- To help the clients to make their accounts up to date
- Providing monthly collection targets by utilizing negotiation skills and an unwavering commitment to achieving results.
- Enhanced customer satisfaction by providing empathetic assistance in resolving financial issues.
Fraud Analyst
Concentrix Philippines
09.2019 - 05.2020
- Evaluated customer data to identify and prevent fraudulent activities.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
Customer Service Representative
Telus International Philippines Inc.
03.2019 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Financial Analyst
Sitel Philippines Corporation
10.2017 - 02.2019
- Assisting clients in reviewing their credit reports and addressing disputes and fraudulent activities on their accounts.
Education
Bachelor of Science - Business Administration in Financial Management
Pamantasan Ng Lungsod Ng Marikina
Brazil St., Greenheights Subdivision, Marikina, 103-2016
High School Diploma -
Roosevelt College Cainta
35 D Sumulong Hwy, Cainta, 1900 Rizal03-2010
Skills
- Analyzing patterns
- Microsoft Excel
- Managing schedules
- Communication Skills
- Leadership Experience
- Problem-Solving Abilities
Timeline
Workforce Engagement Support
Cality Care
08.2023 - Current
Quality Assurance Analyst Officer
Aeon Credit Service Philippines Inc
03.2022 - 08.2023
Product Ready Trainer II
Concentrix Philippines
11.2021 - 02.2022
Sr. Representative, Operations Support
Concentrix Philippines
11.2020 - 10.2021
Collections Advisor
Concentrix Philippines
06.2020 - 10.2020
Fraud Analyst
Concentrix Philippines
09.2019 - 05.2020
Customer Service Representative
Telus International Philippines Inc.
03.2019 - 08.2019
Financial Analyst
Sitel Philippines Corporation
10.2017 - 02.2019
Bachelor of Science - Business Administration in Financial Management
Pamantasan Ng Lungsod Ng Marikina
High School Diploma -
Roosevelt College Cainta
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