Charmaine Yamamoto

• Conducted regular performance evaluations for team members, providing constructive feedback that supported their growth within the organization.
• Elevated guest satisfaction by consistently delivering exceptional entertainment experiences.
• Reviewed performance metrics regularly, identifying opportunities for improvement in operations and programming.
• Played a pivotal role in expanding the company's market presence by consistently delivering high-quality entertainment experiences that drove repeat business from satisfied clientele.
• Fostered an inclusive work culture that promoted teamwork and collaboration amongst staff members.
• Coordinated scheduling of performers, maximizing availability while minimizing conflicts.
• Enhanced audience experience by managing high-quality entertainment productions and events.

• Generated enthusiasm with well-executed promotional activities, leading to higher event attendance rates.
• Boosted overall entertainment value by consistently introducing fresh concepts into the event lineup.
• Collaborated with event management team to create memorable moments for guests, resulting in increased positive feedback.
• Elevated guest satisfaction ratings through consistent delivery of high-energy performances that captivated audiences from start to finish.
• Enhanced audience experience by facilitating engaging and interactive activities during live events.

• Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
• Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
• Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Responded to inquiries from callers seeking information.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Increased brand loyalty through exceptional guest interactions and personalized experiences during events.
• Collaborated with event management team to create memorable moments for guests, resulting in increased positive feedback.
• Generated enthusiasm with well-executed promotional activities, leading to higher event attendance rates.

Delivering high-energy performances on stage each night to ensure guest satisfaction.

• Collaborated with event management team to create memorable moments for guests, resulting in increased positive feedback.

• Educated students in basics of English grammar and conversational speaking.
• Created new lesson plans based on course objectives.
• Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
• Gave one-on-one attention to each student while maintaining overall focus on entire group.