Charmaine Soliba
P1-128 Poliwes Kennon Road, Baguio City
Summary
Dynamic professional with a proven track record in machine operation and customer service, notably at Fittech Co., Ltd. Excelled in quality assurance and client satisfaction, demonstrating strong work ethic and attention to detail. Skilled in training and mentoring, with exceptional communication abilities. Achieved significant improvements in product quality and customer loyalty.
Overview
17
17
years of professional experience
Work History
Machine Operator
Fittech Co., Ltd.
03.2018 - 02.2024
- Operated machines (FFP, LFP and FRP) by performing routine tasks using standard procedures.
- Monitored machine to identify concerns, make corrections or report complex problems.
- Made sure that the products were produced on time and are of good quality.
- Operated machines proficiently.
- Monitor and identify defects and results though computer and system.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Customer Service Representative
Universal Storefront Services Corporation
06.2015 - 03.2018
- Process all the transactions accurately and meeting clients' needs relating to company's products and services.
- Responds daily to clients inquiries, ensuring that their needs are met.
- Responsible in achieving target products and services with the team and individually.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Crew Chief
McDonald's
01.2010 - 04.2015
- Responsible in training newly hired crews for a specific station.
- Responsible in inspecting, assessing and evaluating quality of products.
- Reporting to Supervisors regarding work related concerns and crews.
- Responsible in ensuring that established guidelines on hygiene, quality and food safety are followed.
- Mentored junior crew members, fostering a supportive work environment and promoting professional growth.
Service Crew
McDonald's
09.2006 - 12.2009
- Responsible in performing the different objectives in a specific station.
- Responsible in performing various tasks in a station that was assigned.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
Education
Bachelor of Science - Commerce
Saint Louis University
Baguio City03-2009
Skills
- Ability to work with minimum supervision
- Team player
- Individual Contributor
- Attention to details
- Strong work ethic
- Quality Assurance
- Good communication
Additional Information
Age : 37
Birthplace: La Trinidad, Benguet
Date of Birth: October 30, 1987
Height: 157 cm
Civil Status: Single
Timeline
Machine Operator
Fittech Co., Ltd.
03.2018 - 02.2024
Customer Service Representative
Universal Storefront Services Corporation
06.2015 - 03.2018
Crew Chief
McDonald's
01.2010 - 04.2015
Service Crew
McDonald's
09.2006 - 12.2009
Bachelor of Science - Commerce
Saint Louis University
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