Summary
Overview
Work History
Skills
Timeline
Generic

Charmaine Miranda

Quezon City

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

19
19
years of professional experience

Work History

Manager

J.C. Nadora Auto Works
Quezon City
06.2016 - 03.2024
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.

Massage Therapy Instructor

LPS Technical Vocational Institute
Cabanatuan, Nueva Ecija
05.2018 - 12.2020
  • Developed and implemented lesson plans to teach massage techniques and anatomy.
  • Incorporated new teaching strategies into class structure to enhance learning outcomes.
  • Conducted demonstrations and supervised hands-on practice sessions for students.

Secretary

S.R. Airconditioning and Motor Shop
Quezon City
03.2014 - 03.2016
  • Provided administrative support to the office manager and other staff members.
  • Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
  • Greeted visitors in a professional manner and directed them to appropriate personnel or offices.

Brand Ambassador

Nestle PH
Antipolo City
05.2014 - 12.2015
  • Developed and executed brand awareness campaigns to increase customer engagement.
  • Organized promotional events to introduce new products and services to the public.
  • Engaged customers through social media platforms to create a sense of community around the brand.

Cashier

Burger King
Quezon City
10.2005 - 07.2007
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Answered customer inquiries regarding store policies and procedures.

Cashier

Jollibee
Pasig City
01.2005 - 06.2005
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

Skills

  • Policy Implementation
  • Expense Tracking
  • Staff Development
  • Marketing
  • Customer Relationship Management (CRM)
  • Staff Management
  • Negotiation
  • Sales Techniques
  • Performance Evaluations

Timeline

Massage Therapy Instructor

LPS Technical Vocational Institute
05.2018 - 12.2020

Manager

J.C. Nadora Auto Works
06.2016 - 03.2024

Brand Ambassador

Nestle PH
05.2014 - 12.2015

Secretary

S.R. Airconditioning and Motor Shop
03.2014 - 03.2016

Cashier

Burger King
10.2005 - 07.2007

Cashier

Jollibee
01.2005 - 06.2005

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Charmaine Miranda