CHARMAINE LIDRES
Assistant Store Manager
Manila
Summary
Leading daily store operations, inventory control, and team training in a high-volume supermarket setting. Drives sales through visual merchandising, localized promotions, and sales trend analysis while maintaining health, safety, and operational compliance. Supervises and mentors retail staff to strengthen service quality and improve workflow efficiency.
Overview
5
5
Certifications
10
10
years of professional experience
Work History
Assistant Store Manager
Waltermart Supermarket
09.2024 - Current
- Direct daily store operations to ensure seamless workflow efficiency and excellent customer service delivery.
- Optimized inventory control by tracking stock levels and coordinating restocking efforts to minimize shrinkage.
- Design and deliver comprehensive training programs for new hires, focusing on operational workflows and brand service standards.
- Designed and delivered training programs for new hires, focusing on operational workflows and brand service standards to enhance team effectiveness.
- Launched localized promotional campaigns that increased foot traffic and drove overall store revenue.
- Execute high-impact visual merchandising layouts to enhance product visibility and aggressively drive sales targets.
- Launch localized promotional campaigns that successfully increase foot traffic and uplift overall store revenue.
- Audit and monitor strict compliance with health, safety, and operational regulations to maintain a secure shopping environment.
Customer Service Representative
Alorica
05.2024 - 07.2024
- Resolved high-volume customer inquiries swiftly by utilizing advanced problem-solving and effective communication techniques.
- Processed accurate orders and managed returns seamlessly to maximize client retention and satisfaction.
- Educated clients on product features, corporate policies, and service tiers to enhance brand loyalty.
- Collaborated with team members to streamline processes, reducing queue delivery times and improving customer experience.
- Identified and escalated service bottlenecks to leadership, facilitating continuous improvement initiatives.
- Manage over 50 customer calls per day.
Store Manager
Suyen Corporation
03.2017 - 03.2023
- Oversaw all facets of daily operations for a high-volume corporate retail location to ensure peak performance.
- Developed and implemented competitive merchandising strategies, enhancing product presentation and increasing sales margins.
- Analyzed store sales metrics to identify market trends, directly influencing inventory management and replenishment strategies.
- Analyzed store sales metrics to identify market trends, influencing inventory management and optimizing replenishment strategies.
- Managed localized store budgets, ensuring highly accurate financial reporting and strict compliance with corporate fiscal policies.
- Led store layout modernization initiatives, improving customer pathing experience and increasing foot traffic.
Education
Bachelor of Science - Business Administration – Human Resource Development
St. Michaels College
Iligan, Lanao Del Norte, Philippines01-2016
Skills
Store Operations
Team Leadership
Performance Management
Staff Training
Budgeting & Financial Reporting
Workforce scheduling
Loss prevention
SOP development
Retail KPI reporting
Inventory forecasting
Certification
TEFL – Teaching English as a Foreign Language Certificate (August 2024)
Timeline
Assistant Store Manager
Waltermart Supermarket
09.2024 - Current
Customer Service Representative
Alorica
05.2024 - 07.2024
Store Manager
Suyen Corporation
03.2017 - 03.2023
Bachelor of Science - Business Administration – Human Resource Development
St. Michaels College