Charmaine Hilaria
Tacloban City
Summary
Versatile and results-driven professional with extensive experience in customer service and sales, notably with Toyota Tacloban. Excelled in roles requiring exceptional customer focus and complaint handling, leveraging CRM software to enhance customer satisfaction. Demonstrated proficiency in Microsoft Excel and a proven ability to build strong relationships, contributing to significant improvements in client retention and sales metrics.
Overview
1
1
year of professional experience
Work History
CSR, Sales OIC, Cashier
VSS, Toyota Tacloban, Jollibee Tacloban
05.2024 - Current
Education
Office Administration -
Eastern Visayas State University
Tacloban CitySkills
- Call center experience
- Customer focus
- Complaint handling
- CRM software
- Customer service
- Active listening
- Critical thinking
- Professional telephone demeanor
- Conflict resolution
- Relationship building
- Microsoft outlook
- Computer proficiency
- Customer relations
- Documentation
- Payment processing
- Data entry
- Scheduling
- Office equipment proficiency
- Call management
- Administrative support
- Problem resolution
- Dispute resolution
- Product knowledge
- Building rapport
- Team development
- Client relations
- Staff training
- Microsoft Excel
- Quality control
- Call center operations
- Product sales
- De-escalation techniques
- Customer education
- Account updating
- Paperwork processing
- Appointment scheduling
- Reading comprehension
- Prioritization
- Customer relationship management (CRM)
- Sales closing
- Product and service solutions
- Recordkeeping strengths
- Store maintenance
- Receiving support
- Filing
- Conflict mediation
- Order fulfillment
- Report transcription
- Delivery scheduling
- Staff education and training
- Data collection
- Multi-line phone talent
- Research
- Account management
- Technical support
- Sales expertise
- Credit adjustments
- Clerical support
- Spreadsheets
- Key holder experience
- Process optimization
- Retail store support
- Product promotion
- Quality assurance controls
Timeline
CSR, Sales OIC, Cashier
VSS, Toyota Tacloban, Jollibee Tacloban
05.2024 - Current
Office Administration -
Eastern Visayas State University
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