Leveraged over 6 years of Simpro experience to support efficient service operations, job management,
CHARMAINE EBRADO
VIRTUAL ASSISTANT
Cebu City
Work Preference
Desired Job Title
Administrative AssistantSimpro SpecialistOperations CoordinatorLocation Preference
RemoteImportant To Me
Company CultureWork-life balanceHealthcare benefitsWork from home optionCareer advancementSummary
Experienced administrative professional with over 10 years of experience in office administration, customer service, scheduling, purchasing support, and business operations. Proficient in managing workflows, coordinating stakeholders, maintaining data integrity, and supporting service-based teams using systems such as Simpro. Known for strong organizational skills, attention to detail, and the ability to optimize processes that improve efficiency and customer satisfaction. A reliable and adaptable team player who thrives in dynamic environments and consistently delivers high-quality administrative support.
Overview
1
1
Language
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Admin Assistant
The Refrigeration Co
Perth, Western Australia
10.2024 - Current
- Updated client information in CRM system, enhancing data accuracy and consistency for improved client interactions
- Prepared and distributed job reports to clients in a timely and professional manner
- Generated and processed job invoices, ensuring accuracy and timely delivery
- Coordinated quote approvals with stakeholders, facilitating efficient job execution and timely project delivery
- Managed documents, correspondence, and office support tasks, ensuring smooth daily operations and effective communication
Property Maintenance/Service Coordinator
DC Electrical Services
Brisbane, QLD
07.2020 - 07.2024
- Manages and coordinates the creation, tracking, and completion of work orders within an organization
- Assigned tasks accurately, met timelines, and allocated resources efficiently
- Liaised with various departments, maintained accurate records, and troubleshot work order issues
- This role requires strong organizational skills, attention to detail, and the ability to work under pressure to ensure operational efficiency and customer satisfaction
Customer Service Representative
Experformax Contact Centers and BPO
05.2017 - 06.2018
- Handled inquiries and issues, including billing, service plans, and technical support, through calls, emails, and chats, ensuring prompt resolutions
- Troubleshot and resolved complaints, actively ensuring customer satisfaction and loyalty
- Demonstrated strong communication skills and in-depth knowledge of telecom products and services, enhancing customer retention
SME (Subject Matter Expert)
Teleperformance Phils.
04.2015 - 04.2017
- Resolved escalated customer inquiries and complaints regarding reservations, enhancing overall guest experience
- Offering solutions for complex reservation issues, ensuring a high level of customer satisfaction
- Troubleshot system-related issues during booking process, minimizing disruptions for customers
- Monitoring the accuracy of reservations and ensuring that all information is correctly entered into the system
- Communicating with hotel management and front desk teams to ensure that guest requests and reservations are fulfilled smoothly
- Offering additional services, upgrades, and packages to guests to enhance their stay
- Coordinated with hotel management and front desk teams to fulfill guest requests and reservations efficiently
- Managed hotel reservations system effectively from 4/2014 to 3/2015
Hotel Reservation Specialist
Teleperformance Phils.
04.2014 - 03.2015
- Managed hotel bookings and reservations, provided customer service by addressing guest inquiries, handling reservations, and ensuring a seamless booking process that improved guest experience
- Handled special requests, cancellations, and modifications while maintaining accurate records and collaborating with departments to enhance overall guest satisfaction
- Managed hotel reservations, modifications, and cancellations with accurate booking system updates.
- Assisted guests with rate inquiries, room availability, and property details through voice and email channels.
- Processed booking confirmations while verifying guest information, travel dates, and payment details.
Education
Bachelor of Arts - English Language Studies
06.2011 - 03.2015
Skills
Software & Systems
Simpro (6 Years Experience)
CRM Systems
Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Google Workspace (Docs, Sheets, Drive, Gmail, Calendar)
Trello
Administrative & Operational Support
Administrative Support
Office Administration
Scheduling & Calendar Management
Meeting Coordination
Billing & Invoicing
Workflow Optimization
Data & Records Management
Data Entry & Data Management
Records Administration
Document Control
Report Analysis
Customer Service & Communication
Customer Service
Client Relations
Communication
Professional Competencies
Problem Solving
Organization & Time Management
Attention to Detail
Team Collaboration
Accomplishments
- Increased office productivity by 50% by implementing numerous process improvements.
- Assisted management with the training of four new VA staff members.
- Designed and implemented a centralized job tracking spreadsheet that streamlined monitoring of client portal jobs from creation through completion, improving task prioritization, status tracking, and overall operational efficiency.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Scheduling - Organized technician schedule for customer jobs.
- Responded to over 60-70 customer inquiries each day.
- Updated and maintained company database to reflect current and accurate client records for more than 1,000 accounts.
Additional Information
- Actively pursuing professional development in Digital Marketing through self-directed training.
- Certified in Social Media Management.
- Continuously expanding knowledge in digital marketing, content strategy, social media management, and online customer engagement.
Software
Timeline
Admin Assistant - The Refrigeration Co
10.2024 - Current
Property Maintenance/Service Coordinator - DC Electrical Services
07.2020 - 07.2024
Customer Service Representative - Experformax Contact Centers and BPO
05.2017 - 06.2018
SME (Subject Matter Expert) - Teleperformance Phils.
04.2015 - 04.2017
Hotel Reservation Specialist - Teleperformance Phils.
04.2014 - 03.2015
University of San Jose-Recoletos - Bachelor of Arts, English Language Studies
06.2011 - 03.2015