CHARMAINE BERMAS
Olongapo City
Summary
I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities.
Strong verbal and personal communication skills. Ability to recognize, prioritize and work under extreme work pressure, heavy work load and deadlines. Self -motivated with initiative, maintains a high level of energy. Tolerant and flexible, can easily adjust to different situations. Establish good working relationships with customers/clients.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business English Trainer
Bizmates Philippine, Inc.
04.2023 - Current
- Helps professionals with business English needs.
Financial Coach
AXA PHILIPPINES
01.2022 - Current
- Developed strong relationships with clients resulting in long-term partnerships for ongoing financial management assistance.
- Empowered individuals to make informed financial decisions through workshops, webinars, and one-on-one consultations.
- Enhanced client financial stability by developing personalized financial plans and strategies.
- Collaborated with other professionals to offer holistic financial advice tailored to individual needs.
- Assisted clients with preparing financial plans, conducting investment research, and completing trades and transactions to assess and meet financial goals.
- Created financial models to analyze and evaluate investment strategies.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Paid attention to detail while completing assignments.
Operations Supervisor
SM Lifestyle Inc. (SM Cinema-Food & Service Merchandise) SM City Olongapo Central
07.2019 - 09.2021
- Efficient in facility supervision of snack bar, development and customer service.
- Responsible for the security and maintenance of the area, customer relations, promotions and marketing activities.
- Administration of programs which will protect and enhance the overall operational performance and profitability of the branch.
- Responsible for the store inventory using SAP.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Compiled training materials for new employees and tracked skill development.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
Direct Marketer/Sales Support Agent
Saver6.com,Inc. (BPO-Australian Company)
02.2018 - 07.2019
- Empowering small businesses globally.
- Providing leads for Australian Counterpart
- Organized successful trade shows and events that resulted in increased brand recognition and lead generation opportunities.
- Collaborated with cross-functional teams to develop and implement market research strategies.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Sales and Marketing Specialist
IL Meglio Maritime Services
08.2017 - 01.2018
- Informed customers of promotions to increase sales productivity and volume.
- Supported sales staff by providing market trends, account analyses and new product information.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Developed, maintained and utilized diverse client base.
Customer Solutions Officer
Sun cellular SM Olongapo
07.2016 - 06.2017
- Making difference with the customers.
- Handle Customer Care, Sales, After sales and Outbound Marketing.
- Enforced speed and parking laws by issuing citations and tickets after infractions.
- Evaluated customer needs and feedback to drive product and service improvements.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Local Store Marketing
McDonald's Subic Bay Harbor Point Ayala Malls
04.2013 - 03.2016
- Hardworking Employee who is able to define and demonstrate the abilities of being a role model, coach, expert and a teacher.
- Displays a positive, no problem attitude and a leader within the restaurant.
- Maintained inventory of marketing literature, archive files and sample files.
- Boosted store sales through effective visual merchandising and product placement strategies.
Crew Member
McDonald's Subic Bay Harbor Point Ayala Malls
11.2012 - 04.2013
- Provides customer with a fast and accurate service.
- Know how to use of variety of cleaning utensils and chemical cleaning products along with the correct protective equipment.
Education
Bachelor of Arts Major in Mass Communication -
Mondriaan Aura College
01.2016
Bachelor of Arts in Communication -
Gordon College
01.2013
Bachelor of Arts in Communication -
Gordon College
01.2013
Santa Maria National High School
01.2009
Santa Maria National High School
01.2009
Valedictorian SY 2005-2006 -
San Jose Elementary School
01.2006
Valedictorian SY 2005-2006 -
San Jose Elementary School
01.2006
Skills
- Blended Learning
- Project-based learning
- Multimedia integration
- Student Advising
Accomplishments
- Perfect Attendance (Last Quarter of 2018)
- (First Quarter of 2019)
- Saver6.com, Inc.
- Everest Awardee(Extra Mile for North Luzon) - January-February 2017
- SunCellular Sm Olongapo
- Best in Counter - August 2014
- McDonald's Subic Bay Harbor Point Ayala Malls
- Crew of the Month - August 2014
- Promoted as Local Store Marketing - April 2013
- Best in Local Store Marketing - January 2016
Certification
I hereby certify that the above information are true and correct to the best of my knowledge and belief.
Personal Information
- Age: 30
- Height: 5'2
- Weight: 60 kgs.
- Date of Birth: 09/12/93
- Marital Status: Married
References
- Jason Dimalanta, SM CINEMA Olongapo Central, 0945-1335425, Facilities Supervisor
- Jemalyn Nolasco, TOYSRUS - Ayala Harbor Point, 0956-877-4921, Supervisor
Training
- Booth Camp 2020
- Audit Cinema-Food Training
- SM MOA feb. 27-29 2020
- Journalism Campaign - November 20, 2015
- Subic Bay Exhibition and Convention Center
- News Writing - August 2012
- Rectory Hall, Columban College
Languages
English
Bilingual or Proficient (C2)
Software
CRM
EXCEL, GOOGLE SHEETS, MAILCHIMP, OFFICE 365
Licensed
Licensed Financial Advisor- Life and General insurance
Additional Information
TEYL & TESOL Certified
Timeline
Business English Trainer
Bizmates Philippine, Inc.
04.2023 - Current
Financial Coach
AXA PHILIPPINES
01.2022 - Current
Operations Supervisor
SM Lifestyle Inc. (SM Cinema-Food & Service Merchandise) SM City Olongapo Central
07.2019 - 09.2021
Direct Marketer/Sales Support Agent
Saver6.com,Inc. (BPO-Australian Company)
02.2018 - 07.2019
Sales and Marketing Specialist
IL Meglio Maritime Services
08.2017 - 01.2018
Customer Solutions Officer
Sun cellular SM Olongapo
07.2016 - 06.2017
Local Store Marketing
McDonald's Subic Bay Harbor Point Ayala Malls
04.2013 - 03.2016
Crew Member
McDonald's Subic Bay Harbor Point Ayala Malls
11.2012 - 04.2013
Bachelor of Arts Major in Mass Communication -
Mondriaan Aura College
Bachelor of Arts in Communication -
Gordon College
Bachelor of Arts in Communication -
Gordon College
Santa Maria National High School
Santa Maria National High School
Valedictorian SY 2005-2006 -
San Jose Elementary School
Valedictorian SY 2005-2006 -
San Jose Elementary School
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