Charmaine Agosila
Quezon City, Metro Manila,PAM
Summary
Thorough team contributor with strong organizational capabilities. Detail-oriented individual with exceptional communication and project management skills. Effective at prioritizing tasks and meeting deadlines.
Overview
14
14
years of professional experience
Work History
Senior Associate
Ingram Micro
06.2012 - 11.2024
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Trained and supported new team members, maintaining culture of collaboration.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
Customer Service Representative
SPi Global
06.2010 - 06.2012
- Ensure that all data are accurate for proper invoicing and billing.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Bachelor of Science - Office Administration Major in Legal Transcription
Polytechnic University of The Philippines
Santa Mesa, Metro Manila, Philippines05-2010
Skills
- Training and mentoring
- Order Entry Management
- Attention to detail
- Customer relationship management (CRM)
- Knowledge in using Zendesk and Salesforce
Timeline
Senior Associate
Ingram Micro
06.2012 - 11.2024
Customer Service Representative
SPi Global
06.2010 - 06.2012
Bachelor of Science - Office Administration Major in Legal Transcription
Polytechnic University of The Philippines
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