Charmaine Agosila
Quezon City, Metro Manila,PAM
Summary
Thorough team contributor with strong organizational capabilities. Detail-oriented individual with exceptional communication and project management skills. Effective at prioritizing tasks and meeting deadlines.
Overview
14
14
years of professional experience
Work History
Senior Associate
Ingram Micro
Taguig, Metro Manila, Philippines
06.2012 - 11.2024
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Trained and supported new team members, maintaining culture of collaboration.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
Customer Service Representative
SPi Global
Paranaque City, Province Of Rizal, Philippines
06.2010 - 06.2012
- Ensure that all data are accurate for proper invoicing and billing.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Bachelor of Science - Office Administration Major in Legal Transcription
Polytechnic University of The Philippines
Santa Mesa, Metro Manila, Philippines05-2010
Skills
- Training and mentoring
- Order Entry Management
- Attention to detail
- Customer relationship management (CRM)
- Knowledge in using Zendesk and Salesforce
Timeline
Senior Associate
Ingram Micro
06.2012 - 11.2024
Customer Service Representative
SPi Global
06.2010 - 06.2012
Bachelor of Science - Office Administration Major in Legal Transcription
Polytechnic University of The Philippines