Charmain Brazil
San Pablo City, Province Of Laguna
Summary
Dynamic leader with a proven track record at Eco Hotels, excelling in staff supervision and customer relationship management. Leveraged strong decision-making and teamwork skills to enhance team productivity and foster professional relationships, leading to significant improvements in operations oversight and staff development. Passionate about mentoring employees and driving successful outcomes through effective collaboration and strategic planning.
Overview
2
2
years of professional experience
Work History
Management Trainee
Eco Hotels
Surigao City, Province Of Surigao Del Norte, Philippines
02.2024 - Current
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Handled day-to-day customer or client questions via telephone or email.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Enhanced team performance by implementing effective communication strategies within the group.
- Enhanced team productivity by leading weekly strategy meetings to refine project approaches and streamline workflows.
Head Barista
TAZA MIA CORPORATION
San Pablo City, Province Of Laguna, Philippines
09.2022 - 10.2024
Education
Bachelor of Arts - Hotel, Resort And Restaurant Management
STI
San Pablo City, Province Of Laguna, Philippines09-2021
Skills
- Customer service
- Staff supervision
- Customer relations
- Sales techniques
- Staff training
- Staff management
- Customer relationship management (CRM)
- Workforce management
- Schedule management
- Marketing promotions
- Employee mentoring
- Human resources
- Operations oversight
- Staff development
- Team leadership
- Multitasking
- Decision-making
- Relationship building
- Teamwork and collaboration
Timeline
Management Trainee
Eco Hotels
02.2024 - Current
Head Barista
TAZA MIA CORPORATION
09.2022 - 10.2024
Bachelor of Arts - Hotel, Resort And Restaurant Management
STI