Hi, I’m
Charmagne Claire Rosa-ot
Virtual Assistant
Dumaguete City,Negros Oriental
Summary
Efficient and detail-oriented virtual assistant with 4 years of experience in handling Amazon seller support. Demonstrated success creating processes that boost operational efficiency. Recognized for organizational abilities and positive attitude. Focused and communicative individual possessing superb data entry, time management and customer service skills.
Work History
Usa Distributions
Virtual Assistant
09.2019 - 12.2023
Job overview
- Managed electronic filing systems by updating and maintaining documents, and accurately recording information
- Answered emails to provide information, solve issues and take detailed messages
- Customer service Resolved escalated customer disputes with special actions such as discounts, replacement and refunds.
- Assisted customers by answering questions and fulfilling requests.
Bingo Bonanza
Head Cashier
02.2012 - 02.2014
Job overview
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
- Mentored new team members on POS system operation, customer service strategies, and sales goals
- Resolved escalated customer disputes with special actions such as discounts
- Assisted customers by answering questions and fulfilling requests.
Education
Negros Oriental State UniversityDumaguete City
Bachelor Of Science in Office Systems Management
2008 - 2012 (4 years)
Negros Oriental High SchoolDumaguete City
High School Diploma
2003 - 2007 (4 years)
West City Elementary SchoolDumaguete City
Primary Diploma
1997 - 2003 (6 years)
Skills
- Computer Literacy,
- Customer Service
- Email Management
- Chat Support
- Thoroughness
- Learning Aptitude
- Willingness to Learn
- Organized
- Multitasking
- Time Management
- Communication Skills
- Languages Cebuano, English, Tagalog
- Microsoft Office
- Document and File Management
Work Preference
Timeline
Virtual Assistant
Usa Distributions
09.2019 - 12.2023
Head Cashier
Bingo Bonanza
02.2012 - 02.2014
Negros Oriental State University
Bachelor Of Science in Office Systems Management
2008 - 2012 (4 years)
Negros Oriental High School
High School Diploma
2003 - 2007 (4 years)
West City Elementary School
Primary Diploma
1997 - 2003 (6 years)
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