CHAR MAE C. ROLLON

Key Accomplishments:

• Oversaw social media presence and aligned posts to include branding and study pathway ideas.
• Provided information on International Study Pathway.
• Marketed the study pathway in social media.
• Answered emails and all other queries.
• Conducted outreach campaigns and events to reach specific populations.
• Assisted with developing and managing advertising campaigns.
• Increased brand awareness through development and implementation of successful public relations campaigns.
• Maintained and wrote engaging and successful advertisement by posting in social media accounts.

Key Accomplishments:

• Coordinated and facilitated workshops, trainings and meetings efficiently.
• Rendered exceptional assistance to city or LGU events/activities.
• Maintained good coordination and strong relationship with the LGU and private sectors.
• Prepared an updated and accurate reports such as payroll, minutes of meetings and workshop post-activity report.
• Coordinated with various departments to gather essential data for informed decision-making during project development stages.
• Maintained accurate documentation of all aspects of project development, ensuring easy access to information for auditing purposes or future reference.
• Established strong relationships with clients and stakeholders, fostering trust and open communication.

Key Accomplishments:

• Prepared promotional materials and displays.
• Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers.
• Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
• Increased sales by implementing effective merchandising strategies and optimized store layouts.
• Negotiated with suppliers for better pricing, achieving cost savings that contributed to store's profitability.
• Controlled store inventory and reviewed cash handling and operations reports.
• Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.

Key Accomplishments:

• Executed fast recruitment of Atomy Business Partners.
• Organized and Facilitated Big Atomy Seminar.
• Demonstrated good sales performance.
• Conducted excellent product marketing.
• Increased sales revenue by consistently meeting and exceeding sales targets.
• Assisted call-in customers with questions and orders.
• Enhanced product knowledge through continuous training and professional development opportunities.
• Developed strong relationships with clients through excellent customer service and regular followups.
• Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
• Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Met existing customers to review current services and expand sales opportunities.
• Contributed to team objectives in fast-paced environment.
• Contributed to event marketing, sales and brand promotion.
• Presented professional image consistent with company's brand values.
• Recorded accurate and efficient records in customer database.

Key Accomplishments:

• Developed effective monitoring and electronic transmission guidelines for AMLA Report and Bank Reconciliation Report.
• Improved and maintained a filing system which allowed CCO and other employees to easily access or track documents.
• Designed the module for AMLA Training/Refresher Course and conducted AMLA Training/Seminar.
• Conducted AMLA Assessment in the form of test provided to trainees or employees which also includes other assessment methods such as observations, interviews, feedback system, etc.
• Performed role in the preparation and implementation of Anti Money Laundering Electronic Reporting BSP Format 1.0.
• Executed the Revised AMLC Transaction Codes.
• Prepared an efficient AMLA compliance rating of all operating units of the bank (32 branches) including month-end report on Bank Reconciliation, Consolidated Daily Profit and Loss Variance, Loan Portfolio Review, Income Performance Review, and Average Daily Balance-Cash in Vault.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Strengthened communication skills through regular interactions with others.
• Managed time efficiently in order to complete all tasks within deadlines.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Key Accomplishments:

• Established Standard Operating Procedure (SOP) for answering outgoing and incoming calls, recording of call charges, sending and receiving of documents through facsimile, scanning and sending of files via e-mail, receiving and pouching of supplies, documents, mails, including receiving of visitors.
• Implemented Security Access Code Handling in Telephone to prevent employees from making use of the bank’s landline for personal use and to avoid accumulation of telephone expense.
• Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
• Greeted guests at front desk and engaged in pleasant conversations.
• Handled high-pressure situations calmly, maintaining professionalism at all times.
• Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
• Resolved guest issues effectively, ensuring a positive customer experience.
• Maintained cleanliness and organization of front desk area.
• Organized front desk area to maintain a professional and welcoming appearance for guests.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained clean and organized front desk areas to uphold polished company image.

Key Accomplishments:

• Provided exceptional client service and call handling.
• Conducted telephone handling training for newly hired CRO staff and existing employees.
• Submitted reportorial documents timely and efficiently.
• Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
• Established positive relationships with customers and other staff members.
• Implemented customer feedback system to guide improvements in service delivery.
• Maintained strict adherence to industry regulations, ensuring company compliance in all operations.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
• Processed incoming and outgoing mail and packages according to established procedures.
• Informed and supported business leaders through consistent communication and administrative support duties.
• Collaborated with colleagues, sharing knowledge and expertise while working together towards common objectives.
• Established and maintained strong relationships with colleagues through regular meetings and communication.