Charm Ocat
Bachelor Of Science In Hotel And Restaurant
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Call Center Agent
Speqta Solutions Corporation
Davao City, DAVAO DEL SUR
09.2021 - 03.2023
- Responded to customer calls and emails to answer questions about products and services.
- Educated customers on company systems, form completion, and access to services.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Virtual Assistant
Iluscent Outsource Solutions
Davao City, DAVAO DEL SUR
12.2020 - 06.2021
- Managed filing system, entered data and completed other clerical tasks.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Managed CRM input, exports and clean up.
Receptionist
ND Shipping Agency & Allied Services
DAVAO CITY, DAVAO DEL SUR
07.2019 - 07.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
Hotel Front Desk Clerk
Malissa Villa Suites
Phuket, Thailand
11.2017 - 07.2018
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Private Nanny
Russian Family
Phuket, Thailand
09.2016 - 03.2017
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Prepared healthy, age-appropriate snacks and meals.
- Studied and took notes from parents about food allergies to understand ingredients and requirements to keep children safe.
- Assisted with light housekeeping duties as well as running errands.
Lead Generation Specialist
Incoho Philippines
Makati City, Philippines
11.2014 - 07.2016
- Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.
- Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads.
- Made average of Number outbound and inbound calls per day.
- Entered data into Software, ensuring accuracy and uniformity.
Hotel Front Desk Receptionist
Sunny Point Function Plaza
DAVAO CITY, DAVAO DEL SUR
06.2014 - 09.2014
- Confirmed relevant guest information and payment methods to prevent fraud.
- Collected room deposits, fees, and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Cashier
SM City Davao
DAVAO CITY, DAVAO DEL SUR
08.2013 - 02.2014
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Tallied cash drawer at beginning and end of each work shift.
Factory Worker
Superstar Coconut Co., Inc.
DAVAO CITY, DAVAO DEL SUR
11.2011 - 06.2013
- Met production targets and tight deadlines by collaborating closely with team members.
- Used equipment properly to avoid workplace hazards or injuries.
- Assembled products according to changing daily work orders and specific customer needs.
Education
Bachelor Of Science In Hotel And Management -
University of Mindanao
Davao City, Davao Del Sur 06.2007 - 04.2011
Skills
Call center operations
Answering questions
Typing [Number] wpm
Telemarketing expertise
Problem-solving skills
[Language] fluency
Inbound phone calls
Documentation and reporting
Timeline
Call Center Agent
Speqta Solutions Corporation
09.2021 - 03.2023
Virtual Assistant
Iluscent Outsource Solutions
12.2020 - 06.2021
Receptionist
ND Shipping Agency & Allied Services
07.2019 - 07.2020
Hotel Front Desk Clerk
Malissa Villa Suites
11.2017 - 07.2018
Private Nanny
Russian Family
09.2016 - 03.2017
Lead Generation Specialist
Incoho Philippines
11.2014 - 07.2016
Hotel Front Desk Receptionist
Sunny Point Function Plaza
06.2014 - 09.2014
Cashier
SM City Davao
08.2013 - 02.2014
Factory Worker
Superstar Coconut Co., Inc.
11.2011 - 06.2013
Bachelor Of Science In Hotel And Management -
University of Mindanao
06.2007 - 04.2011