Charlyn Joyce Bastasa

CCR role supporting CVS Caremark - Health Plan Offshore account were in we are the Pharmacy Help Desk under the Medicare Part D benefit of the member's insurance. Responsible for handling member inquiries related to mail-order and retail prescriptions and other medication concerns such as prior authorization and other coverage determination concerns. This role also includes assisting members in coordinating with the provider or the retail pharmacy in checking medication refill or new prescription request. Assisting the member in coordinating with the member's insurance provider if in case the concern is not handled by the Prescription Benefit Manager or other Dedicated team.

Supporting Affirm account. Responsible for handling inbound customer inquiries and making outbound calls when necessary to resolve account concerns. Users calls in to update personal information and apply for loans and we assist in checking eligibility of the user also to provide terms and conditions.

Coordinated patient appointments and managed scheduling to optimize clinic workflow. Assisted patients with insurance inquiries and checking in network providers. Submit patient cases or message through the providers boxes using templates as guide to send updates or requests to further assist with patient needs. Communicated effectively with the clinic Village Medical to ensure seamless care transitions.

Assisted in processing and computation of tax payments and maintaining financial records for accuracy. Coordinated office supply inventory, ensuring availability of essential materials. Supported public inquiries by providing information and directing visitors to appropriate departments. Managed filing systems, correspondences, document approvals, enhancing organization, routing and retrieval of documents.

Ensured smooth operation by handling diverse administrative and human resource tasks such as preparing job assignments, managing budget allocation, coordinating meetings, setting up boardrooms and maintaining office supplies. Facilitated allocation of gadgets, addressed employee needs such as organizing team building events, loading mobile phones and cctv warehouse, vehicle maintenance, employee reimbursements, petty cash management, booking flights and purchase orders.

Managed coordination of departmental transactions by overseeing 201 files and ensuring compliance documentation for promotion requirements and communication between division and city council offices regarding contract renewals. Streamlined document management processes, ensuring timely retrieval and organization of critical HR files and integrating paperless transactions.