Charlyn Grace Pangilinan
Apalit
Summary
Adept at navigating high-stress scenarios, I enhanced customer satisfaction and resolved disputes with professionalism at Iqor Philippines. Skilled in customer service and critical thinking, I efficiently managed escalated calls and maintained detailed records, ensuring issues were promptly addressed and resolved.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Iqor Philippines
02.2017 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor Of Science - Business Management
STI COLLEGE San Fernando
San Fernando, Pampanga 10.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Payment Processing
Timeline
Customer Service Representative
Iqor Philippines
02.2017 - 09.2024
Bachelor Of Science - Business Management
STI COLLEGE San Fernando
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