CHARLYN ROSALIA
Hardworking and detail-oriented professional with extensive experience in customer service, food service, cash handling, and daily operations. Currently working as an Assistant Branch Manager, with experience supporting team members, managing daily operations, handling customer transactions, and maintaining accurate records. Also brings more than five years of experience in restaurant operations through Chowking Restaurant. Experienced in fast-paced environments, customer service, payment processing, cleanliness, and following company procedures. Seeking a Food Service Supervisor/Manager, Food Counter Attendant, or any work related opportunity in Canada and willing to relocate.
Work History
Assistant Branch Manager
2 Years 4 Months- Supervised branch operations, ensuring smooth cash handling, remittance processing, and customer service.
- Monitored compliance with KYC, AMLA, and internal control procedures.
- Coordinated daily staff schedules, task assignments, and workflow priorities.
- Reviewed transaction reports and branch records for accuracy and completeness.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
Service Crew Member
5 Years 10 Months- Served customers promptly while maintaining accurate order fulfillment and polite dining room interactions.
- Prepared menu items according to standard recipes, portion controls, and food safety procedures.
- Operated cash register functions, processed payments, and issued correct receipts during peak service.
- Followed company service standards, food handling guidelines, and quality checks for consistent customer experience.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
Food Server
1 Year- Delivered food and beverages promptly while maintaining accuracy and order presentation standards.
- Communicated menu details, specials, and ingredient information to support informed guest choices.
- Coordinated with kitchen staff to resolve order issues and maintain smooth service flow.
- Maintained clean tables, service stations, and dining areas throughout shift.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Floater
7 Months- Adapted to multiple station roles, maintaining smooth operations across cashier, stocking, and cleaning tasks.
- Processed customer transactions accurately using POS system and handled cash with care.
- Maintained clean sales floor, restrooms, and fuel area to meet store standards.
- Supported opening and closing duties, including register setup, count verification, and store readiness.
- Responded quickly to staffing needs, covering shifts and learning new duties with minimal supervision.
Education
Bachelor of Science - Secondary Education
Skills
Additional Information
Current Location: Philippines
Willing to Relocate: Canada
Target Positions: Food Service Supervisor, Food Counter Attendant, Customer Service or any work related positions
Work Authorization: Currently based outside Canada and seeking the appropriate Canadian work authorization.