Charlotte Le S. Tomada
Fraud Analyst
Baguio City
Summary
Offering background in customer service and team management, eager to learn and thrive in BPO claims environment. Brings foundation in communication and analytical skills, ready to apply and expand these abilities.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Customer Service and Fraud Analyst
Concentrix
12.2023 - Current
- Provided customer support while investigating and resolving fraud-related inquiries
- Provide customer support while handling fraud-related inquiries and investigations
- Educated customers on fraud prevention and account security measures to enhance awareness
- Balance customer satisfaction with risk mitigation and compliance requirements
- Balanced customer satisfaction with risk mitigation and compliance to protect customer assets
Guest Service Agent
Le Monet Hotel
02.2024 - 10.2024
- Assisted guests with check-in/check-out and reservations
- Resolved guest concerns, ensuring satisfaction and adherence to service standards
- Coordinated with internal teams to enhance guest experience and streamline service delivery
- Coordinated with internal teams to deliver smooth guest experiences
- Process payments, maintain billing accuracy, and handle cash/card transactions
Education
Bachelor of Science - Tourism Management with Flight Attendant Course
WCC Aeronautical And Technological College
Brgy. Linmansangan, Binalonan Pangasinan06-2023
High School - General Academic Strand
Benigno V Aldana National High School
Pozorrubio, Province Of Pangasinan, Philippines06-2019
Skills
Customer relationship management
Guest communication
Verbal communication
Writing and verbal communication
Listening skills
Conflict resolution
Problem-solving & decision-making
Handling high-pressure situations
Timeline
Guest Service Agent
Le Monet Hotel
02.2024 - 10.2024
Customer Service and Fraud Analyst
Concentrix
12.2023 - Current
Bachelor of Science - Tourism Management with Flight Attendant Course
WCC Aeronautical And Technological College
High School - General Academic Strand
Benigno V Aldana National High School