CHARLOTTE DOYDORA ABITONA
Customer Service; Retention Specialist
Lapu-Lapu City,CEB
Summary
I'm an experienced agent with a keen eye for technicalities and sales in the BPO industry. I put customer satisfaction first, always.
Results-driven professional well-versed in customer retention strategies and client relationship management. Known for delivering impactful solutions that enhance customer loyalty and satisfaction. Consistently collaborates with cross-functional teams to achieve organizational goals and adapt to evolving business needs with strong focus on conflict resolution and communication skills.
Overview
4
4
years of professional experience
Work History
Retention Specialist
SelectVoiceCom
12.2023 - Current
- Analyzed customer behavior and data to identify trends and develop customer retention strategies.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
- Built constructive customer relationships to improve loyalty and recommendations.
Technical Support Representative
RESULTSCX, COMCAST
01.2022 - 08.2023
- Manage to help customers with technical issues of the product, billing inquires, process orders and sales.
- Assist to set-up an account for the customer
- Monitor the system known issues
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Customer Service
Teleperformance, VIVINT
01.2021 - 01.2022
- Manage to help customers with technical issues of the product, billing inquires, process orders and sales.
- Assist to set-up an account for the customer
- Check the product stocks
Education
Bachelor of Developement Communication - Development Communication
Sto. Niño Mactan College
Lapu-Lapu City, CebuHigh School Diploma - undefined
Asian Learning Center
Skills
Problem Solving
undefinedAccomplishments
- Resolved product issue through consumer testing.
Work Preference
Work Location
RemoteQuote
I love my rejection slips. They show me I try.
Sylvia Plath
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Retention Specialist
SelectVoiceCom
12.2023 - Current
Technical Support Representative
RESULTSCX, COMCAST
01.2022 - 08.2023
Customer Service
Teleperformance, VIVINT
01.2021 - 01.2022
High School Diploma - undefined
Asian Learning Center
Bachelor of Developement Communication - Development Communication
Sto. Niño Mactan College
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