Open To Work
Charlito Verra
Customer Support Specialist
General Santos City
Work Preference
Summary
Customer Support Specialist with 6+ years of experience handling customer inquiries, reservations, and service coordination across phone, email, and chat. Skilled in CRM and ticketing systems such as Zendesk, WorkMarket, and SmartChat, with a strong focus on customer satisfaction, issue resolution, and efficient service delivery. Proven ability to work in fast-paced remote environments while maintaining high performance and service quality.
Overview
7
7
years of professional experience
Work History
Customer Support Agent
SKUAD Philippines, Inc.
06.2024 - 03.2026
- Handled customer inquiries, reservations, and support requests via phone, email, and chat
- Made confirmation calls to verify appointments and update scheduling changes
- Monitored trip status and dispatched updates through LimoAnywhere
- Responded to customer queries using Zendesk and resolved tickets efficiently
- Prepared quotes and communicated with clients
Speech Annotator
TransPerfect
06.2025 - 07.2025
- Generated descriptions of speech attributes (tone, speed, intonation)
- Reviewed short English audio recordings
Customer Service Representative
CallTek, Inc.
09.2021 - 04.2024
- Managed the dispatch board and coordinated technician schedules to ensure timely and efficient service delivery
- Communicated with clients, technicians, and supervisors to address appointment concerns and ensure smooth workflow
- Oversaw job postings and technician assignments through WorkMarket to maintain balanced workload distribution
- Escalated work orders and urgent service issues via SmartChat to ensure prompt resolution
- Generated reports and monitored Service Level Agreement (SLA) compliance
- Coordinated with partners regarding rescheduling, cancellations, and work order updates
Account Associate
VXI Global Solutions
07.2019 - 09.2021
- Responded to customer inquiries and provided accurate information and solutions
- Assisted customers with billing inquiries and payment processing
- Upsold products and services to enhance customer value
- Maintained KPIs while handling 25-30 calls and chats daily
Education
Bachelor of Science - Information Technology
Mindanao State University
01.2019
Skills
- Customer Service & Client Relations
- Communication & Active Listening
- Problem-Solving & Conflict Resolution
- CRM & Ticketing Systems (Zendesk, WorkMarket, SmartChat)
- Appointment Scheduling & Dispatch Coordination
- Email, Chat, and Phone Support
- Time Management & Multitasking
- Attention to Detail
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Speech Annotator
TransPerfect
06.2025 - 07.2025
Customer Support Agent
SKUAD Philippines, Inc.
06.2024 - 03.2026
Customer Service Representative
CallTek, Inc.
09.2021 - 04.2024
Account Associate
VXI Global Solutions
07.2019 - 09.2021
Bachelor of Science - Information Technology
Mindanao State University