Charlita Cantero
Retail Sales Supervisor/ Branch Manager
Blk. 5 Lot 9 Bliss Calanipawan Road Brgy. 64,Tacloban
Summary
Sales-oriented retail manager with 8.5 years of experience. In previous roles exceeded sales forecasts by 10% every quarter and achieved a 20% increase in customer satisfaction. Eager to develop and inspire retail team to exceed customer satisfaction levels and sales goals.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Operations Manager
HBS Pinkie Bubbles Laundry Shop
Maharlika Highway Tacloban City, 1.Manage daily operations of the shop
03.2021 - Current
- Manage daily operations of the shop
- Create business proposal to target clients from salons,hotels and catering services.
- Ensure to maintain top level cleanliness following set policies,standards and procedures.
- Conduct budgeting, purchasing, and forecasting and inventory controls
- Manage and control financial processing
Retail Store Sales Manager
Digitel Mobile Phils, Inc.
Sun Shop Robinsons Marasbaras Tacloban City, Leyte, Accountable for supervising the overall store oper
10.2012 - 02.2021
- Accountable for supervising the overall store operations,ensuring that all efforts are geared towards the achievement of divisions goals and objectives. 2.Implement specific actionable initiatives to drive sales and ensure consistent
- Implement specific actionable initiatives to drive sales and ensure consistent achievements of sales targets
- Supervises and validates all reports,sales activities, after sales servicing and merchandising of the store to achieve planned performance target.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Ensures that all policies and procedures of the company related to frontline operations are cascaded and thoroughly implemented. Process business permits and licensure according to government compliance
- Submitted reports to senior management to aid in business decision-making and planning.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Provided strong service to customers, increasing customer loyalty
Shift Manager
Hildevanne Food Corporation
Shakeys Robinsons Marasbaras Tacloban City, Leyte
05.2009 - 09.2012
- Manage daily shift operations
- Monitor hourly sales target
- Monitor and forecasting inventory supplies within the shift
- Trained and mentored new employees to maximize team performance.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Excelled in every store position and regularly backed up front-line staff.
- Trained back-up associates and led crew members in managing operations of storefront.
- Performs end of day inventory and cashiering reports
Education
Bachelor of Science - Tourism, Hotel & Restaurant Management
Leyte Normal University
Paterno St.Tacloban City, Leyte 06.2005 - 03.2009
Skills
Sales Oriented
Customer Service
Decision Making
Leadership
Project Management
Teamwork
Time Management
Accomplishments
Top Stores with Zero Variances for 2017
* For having accurate cashiering and inventory transactions.
Top Stores for Visayas Region
* For achieving 150% sales vs target both cellular and broadband
Project Sparta Caravan
* Lead the roll out of Project Sparta Caravan in Samar and Leyte with 150% sales target achievement for both Cellular and Broadband.
Certification
Certificate of Completion Management Trainee
Timeline
Operations Manager
HBS Pinkie Bubbles Laundry Shop
03.2021 - Current
Certificate of Completion Operations Management for Retail Store
12-2012
Retail Store Sales Manager
Digitel Mobile Phils, Inc.
10.2012 - 02.2021
Certificate of Completion Management Trainee
08-2009
Shift Manager
Hildevanne Food Corporation
05.2009 - 09.2012
Bachelor of Science - Tourism, Hotel & Restaurant Management
Leyte Normal University
06.2005 - 03.2009