CHARLINE ROSE MACION
Caloocan City, Metro Manila,00
Summary
Dynamic customer service professional with a proven track record at Accenture, excelling in problem resolution and team collaboration. Skilled in CRM systems and fostering strong client relationships, I enhanced service delivery and trained new associates, contributing to improved team performance and customer satisfaction.
As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.
Overview
9
9
years of professional experience
Work History
Customer Service Associate
Accenture
Mandaluyong City, Metro Manila, Philippines
10.2020 - Current
- Learned company products and services to provide accurate information.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Created and maintained detailed database to develop promotional sales.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Supported team members in maintaining a high standard of customer service.
- Utilized customer relationship management software for tracking interactions.
- Collaborated with colleagues to improve service delivery processes.
- Engaged in training sessions to enhance product knowledge and service skills.
Sales Associate
Alorica
Quezon City, Metro Manila, Philippines
02.2017 - 12.2019
- Cultivated strong customer relationships to enhance satisfaction and drive repeat business.
- Assisted in inventory management, ensuring accurate stock levels through regular audits.
- Delivered product knowledge training to new team members, improving overall sales performance.
- Implemented visual merchandising strategies to effectively showcase products and increase foot traffic.
- Collaborated with team members to achieve sales targets and optimize store operations consistently.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Trained developed new hires in company processes,product knowledge,customer service and selling techniques.
Education
Bachelor of Science - ENTREPRENEURIAL MANAGEMENT
QUEZON CITY UNIVERSITY
SAN BARTOLOME, NOVALICHES QC05-2014
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Customer complaint resolution
- Product knowledge
- Complex Problem-solving
- Quality assurance
- Account management
- [Software] CRM system proficiency
- Cross-functional team collaboration
- Teamwork and collaboration
- Computer skills
- Data entry
Languages
English
Upper intermediate (B2)
Arabic
Intermediate (B1)
Timeline
Customer Service Associate
Accenture
10.2020 - Current
Sales Associate
Alorica
02.2017 - 12.2019
Bachelor of Science - ENTREPRENEURIAL MANAGEMENT
QUEZON CITY UNIVERSITY