DATA SCIENCE AND ANALYSIS
Hi, I’m
CHARLINE ROSE MACION
MORALES
MANDALUYONG CITY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking Claims Management position. Offering excellent communication and good judgment. Dedicated BPO Company professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
years of professional experience
6
years of post-secondary education
4
Languages
Work History
Accenture IncorporationCUBAO QUEZON CITY
Claims Associate Management
10.2022 - Current
Job overview
- Collaborated with team members to achieve target results.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained energy and enthusiasm in fast-paced environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Increased customer satisfaction by resolving issues.
- Resolved problems, improved operations and provided exceptional service.
- Conducted research, gathered information from multiple sources and presented results.
- Led projects and analyzed data to identify opportunities for improvement.
- Improved operations through consistent hard work and dedication.
- Identified issues, analyzed information and provided solutions to problems.
- Delivered services to customer locations within specific timeframes.
- Worked with customers to understand needs and provide excellent service.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Developed team communications and information for meetings.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Alorica IncoroorationQuezon City
Sales Associate
02.2017 - 12.2019
Job overview
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Solved customer challenges by offering relevant products and services.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
- Answered customer questions about sizing, accessories and merchandise care.
- Processed product returns and assisted customers with other selections.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained records related to sales, returns and inventory availability.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Provided positive first impressions to welcome existing, new and potential customers.
Education
QUEZON CITY UNIVERSITYNovaliches Quezon City
Bachelor of Science from Entrepreneurship
08.2012 - 05.2018
Skills
Claims files management processes
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of 10 in the development of Project Prudential.
- Documented and resolved Why people needs to get be insured which led to an extraordinary results.
- Achieved hitting the quota by introducing Intelligent Workforce for tasks.
- Achieved hitting the target goals through effectively helping with efficient and effective used of time.
Affiliations
- American Society of Safety Professionals
- American Medical Informatics Association
Software
ENTERPRISE SYSTEM
GRAPHICS AND DESIGN
DATABASE MANAGEMENT
Timeline
Claims Associate Management
Accenture Incorporation
10.2022 - Current
Sales Associate
Alorica Incorooration
02.2017 - 12.2019
QUEZON CITY UNIVERSITY
Bachelor of Science from Entrepreneurship
08.2012 - 05.2018
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