Charliemagne Leida
Iloilo
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Knowledgeable and dedicated customer service professional with extensive experience in Sales and Flight industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
WNS
Iloilo
2021.01 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Educated customers about billing, payment processing and support policies and procedures.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
1st Year Graduate - Bachelor Science Marine Engineering
St Therese MTC Colleges
Lapaz Iloilo City 2019.06 - 2020.04
High School Diploma -
St Therese MTC Colleges
Lapaz Iloilo City 2018.06 - 2019.04
Skills
Creative problem solving
Timeline
Customer Service Representative
WNS
2021.01 - Current
1st Year Graduate - Bachelor Science Marine Engineering
St Therese MTC Colleges
2019.06 - 2020.04
High School Diploma -
St Therese MTC Colleges
2018.06 - 2019.04
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