Charlie Joy Celeste
Baguio,BEN
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership, notably at TUK Celestial Cafe. Recognized for exceptional attention to detail and beverage preparation skills, fostering a loyal customer base through outstanding service and rapport-building. Proven ability to manage time effectively and adapt to fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Barista / Director/Founder
TUK Celestial Cafe
11.2021 - 03.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Financial Advisor
PruLife UK
09.2020 - 10.2021
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
Barista / Shift Manager
Seattle's Best Coffee
02.2020 - 06.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Tour Operator / Director/Founder
CharNicks Travel and Tours
07.2017 - 06.2020
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Negotiated with venue managers for special access to closed or restricted areas, adding unique value to tours.
- Ensured safety and comfort for all participants, promptly addressing any concerns or emergencies that arose.
- Utilized social media platforms to share highlights and behind-the-scenes glimpses of tours, engaging wider online audience.
- Managed scheduling and logistics for multiple tour groups, ensuring smooth operation and timely departures.
- Developed new tour routes to highlight lesser-known attractions, expanding company's offerings and attracting niche markets.
- Maintained up-to-date knowledge of local events and attractions, recommending must-see sights to tour participants.
- Elevated tour group satisfaction, tailoring each tour to meet diverse interests and accessibility needs.
- Streamlined booking process with digital tools, making it easier for customers to reserve and customize their tours.
- Collaborated with local businesses to include exclusive stops on tours, enhancing guests' experiences and supporting community.
- Guided groups of up to 150 people on scheduled tours.
Sales & Marketing Coordinator / Sports Coordinator
School of Tomorrow, Philippines
07.2015 - 07.2017
- Answered general marketing department inquiries by email, phone, and mail.
- Developed visually engaging marketing materials to support product launches and promotions.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Planned and executed internal and external marketing events.
- Collaborated with cross-functional teams to establish successful execution of projects and campaigns.
- Developed and executed marketing plans for trade shows and other events to increase brand awareness.
- Used online and offline marketing to generate leads, increase visibility and drive sales growth.
- Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery.
Customer Service Representative
Money Network Bank / Ebay UK
03.2013 - 03.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
Bachelor Of Science In Tourism Management -
University of The Cordilleras
Baguio City, Philippines05.2013
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Team leadership
- Adaptive and creative
- Order taking
- Decision-making
- Cafe machines operation
- Beverage and food preparation
- Calibration
- Coffee Menu Crafting
Certification
Certificate on Third Wave Coffee Sensory and Customer Service (TESDA-Certified Trainor)
Certificate on Third Wave Coffee Manual Brewing (TESDA-Certified Trainor)
Licensed Financial Advisor (Insurance Commission of the Philippines)
Training: Barista 101 (Seattle's Best Coffee)
Certificate on Personality Development
Certificate on Food Hygiene and Safety
Certificate on Cocktail and Mocktail Mixology (G.S.M. Blue Philippines)
Timeline
Barista / Director/Founder
TUK Celestial Cafe
11.2021 - 03.2025
Financial Advisor
PruLife UK
09.2020 - 10.2021
Barista / Shift Manager
Seattle's Best Coffee
02.2020 - 06.2020
Tour Operator / Director/Founder
CharNicks Travel and Tours
07.2017 - 06.2020
Sales & Marketing Coordinator / Sports Coordinator
School of Tomorrow, Philippines
07.2015 - 07.2017
Customer Service Representative
Money Network Bank / Ebay UK
03.2013 - 03.2015
Bachelor Of Science In Tourism Management -
University of The Cordilleras
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