Charlie Ortega
Service Crew
Argao
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Waiter/Catering Server
Roel's Catering Services
12.2017 - Current
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Followed food safety and sanitation guidelines to promote customer health and safety.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Utilized proper food handling techniques to establish safety and quality of food served.
Waiter
Westown Lagoon
02.2016 - 11.2017
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Informed customers about daily and seasonal specials.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
Waiter
Roel's Catering Services
04.2006 - 01.2016
- Cash management, Monthly bank reconciliation, Monthly funding request, Review finance documents, Process payments, Monitor cash advances, Do financial planning and reporting, Do statutory compliance and operations support, Assist in all Global/ Regional financial strategic priorities.
- Demonstrated success in maintaining high level of customer satisfaction.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers.
Education
No Degree -
University of Cebu
05.1998 - 05.2002
High School Diploma -
Casay National High School
Casay, Dalaguete, Cebu 04.2001 -
Skills
Safe Food Handling
Table Setting Knowledge
Guest Relations Management
Exceptional Customer Service
Food Station Setup
Food Safety Understanding
Strong Work Ethic
Food Safety Practices
Order Accuracy
Service Prioritization
Timeline
Waiter/Catering Server
Roel's Catering Services
12.2017 - Current
Waiter
Westown Lagoon
02.2016 - 11.2017
Waiter
Roel's Catering Services
04.2006 - 01.2016
High School Diploma -
Casay National High School
04.2001 -
No Degree -
University of Cebu
05.1998 - 05.2002