Charlie Cuadro
quezon city
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
Online Trading Agent
Digital Finance Philippines
07.2024 - 07.2025
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Virtual Sales Representative
Megaworld Global Estate
02.2023 - 05.2024
- Conducted comprehensive market research to identify new opportunities for growth within the territory.
- Nurtured leads through consistent follow-ups, ensuring brand visibility remained high throughout the buying cycle.
- Supported launch of high-impact marketing campaigns and promotions, increasing brand awareness and online traffic up to 100%.
- Achieved quarterly sales targets consistently through diligent prospecting efforts and persuasive communication skills.
Assembly Team Leader
Suzuki Honsha Pipe
09.2020 - 05.2023
- Assisted in developing standard operating procedures, contributing to overall operational consistency across teams.
- Led weekly team meetings to review progress towards goals, address challenges or concerns, and promote a collaborative work environment.
- Conducted ongoing performance reviews for team members, setting goals and promoting growth opportunities within the company.
- Maintained safe work conditions by enforcing company safety policies and conducting regular safety inspections.
AGENT/Translator and Interpreter
THREE AI MAN POWER,
08.2016 - 03.2020
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Operations Manager
Euphoria Disco Club
02.2014 - 10.2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Operations Manager
Barkada's DiscoBar
02.2013 - 03.2014
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
AGENT/Translator and Interpreter
Suzuki Kougyo
06.2008 - 09.2012
- Created detailed reports on accuracy of translated documents.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
Assembly Line Team Leader
Yamaha Hamamatsu Koujō
04.2005 - 12.2008
- Managed employee performance reviews, setting clear expectations and goals for each team member while providing support to help them reach their full potential.
- Ensured product quality by conducting thorough inspections at various stages of the assembly process, providing feedback for continuous improvement efforts.
- Participated in company-wide continuous improvement initiatives, sharing best practices and collaborating with other team leaders to drive organizational growth.
- Boosted employee morale, ensuring proper training and support for all team members to perform their roles efficiently.
CNC Machine Operator
HARAKI Enterprices Unlimited
02.2002 - 06.2005
- Properly loaded and unloaded materials in and out of machines.
- Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
- Inspected finished parts by checking for defects to meet quality standards.
- Increased product quality by adhering to strict tolerances and carefully monitoring machining processes.
Education
MBA - Business Management
MANILA CETRAL UNIVERSITY (MCU)
Caloocan City09.1996
HIGH SCHOOL -
MARISYL HIGH SCHOOL
Valenzuela City05.1995
ELEMENTARY -
A.BONIFACIO ELEM.SCHOOL
Caloocan City05.1991
Skills
- Event Organizer
- Disc jockey
- Dance Choreographer
- Managerial Skills
- Graphic Designer
- Encoder
- Team Leadership
- Time Management
- Complex Problem-Solving
- Verbal and written communication
- Staff Training and Development
- Staff Management
- Operations Management
- Project Management
- Cross-Functional Teamwork
Languages
Tagalog
Nihongo
English
Personal Information
Title: Manager
Hobbies and Interests
- Dancing
- Volleyball
- Basketball
- Graphic Designing
- Internet Surfing
Timeline
Online Trading Agent
Digital Finance Philippines
07.2024 - 07.2025
Virtual Sales Representative
Megaworld Global Estate
02.2023 - 05.2024
Assembly Team Leader
Suzuki Honsha Pipe
09.2020 - 05.2023
AGENT/Translator and Interpreter
THREE AI MAN POWER,
08.2016 - 03.2020
Operations Manager
Euphoria Disco Club
02.2014 - 10.2016
Operations Manager
Barkada's DiscoBar
02.2013 - 03.2014
AGENT/Translator and Interpreter
Suzuki Kougyo
06.2008 - 09.2012
Assembly Line Team Leader
Yamaha Hamamatsu Koujō
04.2005 - 12.2008
CNC Machine Operator
HARAKI Enterprices Unlimited
02.2002 - 06.2005
MBA - Business Management
MANILA CETRAL UNIVERSITY (MCU)
ELEMENTARY -
A.BONIFACIO ELEM.SCHOOL
HIGH SCHOOL -
MARISYL HIGH SCHOOL
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